Regional Director - Austin, TX

About the role

Reporting: Position reports to a Vice President of Operations
CWS Portfolio: 104 properties, 30,000+ class A units in North Carolina, California, Georgia, Texas, Colorado, Arizona, Tennessee and Washington. CWS expects the portfolio to grow to 150 properties in the next five years.
Employee Responsibility: Approximately 30+ on-site employees report up through this position.

Responsibilities

• Recruit, hire, train, retain, and lead team members within your assigned portfolio.
• Support, mentor, and train the on-site managers to provide a safe and superior living experience.
• Drive the growth and development of team members through providing feedback and coaching.
• Hold team members accountable for their performance.
• Lead and support large teams of property management professionals in the areas of maintenance, leasing, and operations.
• Manage the leasing and operations strategies for a portfolio of multi-family apartment communities.
• Lease the properties at or above market rate, for new and existing residents.
• Use their knowledge of finance, revenue management, personnel, and project management to ensure the properties meet and exceed specific financial goals.
• Effectively manage the property’s controllable expenses as compared to their budget. Provide timely notification if variances arise, and action planning to mitigate negative variances.
• Conduct regular property inspections to ensure tour path and living conditions are in clean and working order.
• Review safety inspections and incident reports, and address patterns or other concerns.
• Ensure property presentation meets expectations and is kept a focus, with a specific emphasis on the components of the tour route as well as stale units.
• Escalate concerns related to the safety and wellbeing of people or property as appropriate.
• Resolve resident complaints in a timely, patient, and professional manner.
• Ensure service requests are completed in a timely and satisfactory manner.
• Maintain four (4) stars or greater on Google, for each property within the assigned portfolio.
• Maintain high employee engagement throughout the assigned portfolio.
• Have systems in place that provide indication and warning, which enable proactive addressing of issues before they turn into major problems.
• Quickly and accurately diagnose the problem, clearly, concisely, and accurately communicate the essence of the issue at hand, clearly, concisely, and expertly recommend a remedy or take action on a remedy as appropriate, and follow-up and follow through until all necessary remedies or actions have been completed.
• Hold yourself and relevant team members accountable to learning from the problem and ensure that similar problems do not occur in the future.
• Establish and maintain credibility and trust with corporate departments in areas related to income, expenses, physical issues, personnel, safety, and security.

Requirements

• Four-year bachelor’s degree preferred, graduate experience a plus.
• 10+ years progressive management experience in the multifamily real estate sector.
• Knowledge of the multifamily industry’s trends, best practices, rules and regulations.
• Proficiency in Microsoft Office programs (especially Excel) and property management systems such as Yardi or similar software and revenue management systems.
• Own a valid driver’s license and have current automobile insurance.

Qualifications

• Emotionally intelligent
• Critical thinker
• Authentic
• Superior verbal and written communication skills
• Influential leader, personality, and role model
• Polished, professional presentation

Benefits

Comprehensive benefits package designed to support your health, financial well-being, career growth, and work-life balance. Benefits include a 50% apartment rental discount for onsite team members and a 20% rental discount for all other employees. Multiple medical, dental, and vision plan options, company-paid life and disability insurance, paid parental leave, and a 401(k) with company match. Additional benefits include pet insurance, tuition reimbursement, flexible spending and health savings account options, and our Fitness Bucks program, which helps cover fitness-related activities, equipment, and wellness purchases.

Work Environment

Work is performed in both office and field environments within residential apartment communities. Position may involve exposure to outdoor weather conditions, maintenance shops, construction areas, mechanical equipment, noise, dust, chemicals, and other conditions associated with maintenance operations.

Physical Requirements

Requires frequent walking of apartment communities, including climbing stairs and accessing maintenance, mechanical, and outdoor areas. Position involves standing, bending, reaching, and occasional lifting of equipment or materials up to 50 pounds. Must be able to inspect property conditions, operate office and maintenance-related equipment, and respond to emergency situations as needed.