Support Desk Position

About the Role

As a Skiptown Support Skipper, you'll set the tone for every guest experience. From greeting clients and answering questions to managing bookings and supporting smooth check-ins and check-outs, you'll make sure everything runs seamlessly at the front desk. If you love helping people, staying organized, and creating great first impressions, this role is for you.

Core Values

• Pursue Results: We work with purpose and deliver on expectations.
• Act with Integrity: We do the right thing, every time, even when no one's watching.
• Wow Every Time: From safety to service, we go above and beyond.
• Stronger Together: We support our teammates, communicate openly, and grow as one team.

Responsibilities

• Welcome guests warmly and provide prompt, friendly service
• Answer questions about services, memberships, pricing, and events
• Assist with daycare, boarding, and grooming check-ins and check-outs
• Manage bookings and reservations using Skiptown's software
• Process payments for services, memberships, and retail sales
• Promote Skiptown memberships, services, and special offers
• Keep the front desk and lobby clean, organized, and guest-ready
• Communicate updates and important information between guests and team members
• Document and escalate guest concerns or incidents as needed

Qualifications

• Friendly, approachable, and love helping people (and pups!)
• Thrive in a fast-paced environment where every day is different
• Organized and can manage multiple tasks at once
• Calm under pressure and great at problem-solving
• Enjoy working as part of a collaborative team

Preferred Experience

• Customer service, hospitality, or front desk/concierge experience
• Experience in a pet care environment or knowledge of pet services
• Familiarity with scheduling or booking software

Physical Requirements

• Ability to stand, walk, and move for extended periods during shifts
• Ability to safely lift and handle up to 30 lbs
• Comfortable working in an environment with dogs, pet hair, and occasional messes

Benefits

• Membership Perks to Skiptown
• Cha-Ching Fridays! (We get paid weekly)
• Employee discounts on all Skiptown services
• $15 Dog Daycare
• Free DoorDash DashPass subscription
• 50% discount on The Farmer's Dog fresh pet food
• Discounted pet insurance through Spot

Schedule

Full-Time or Part-Time with weekends required.

Pay

Hourly