Support Coordinator (Specialty Practice)

Purpose of the Position

The primary purpose of the BVMP Specialty Practice Support Coordinator is to provide essential support to our practice team leads and managers, with a strong focus on billing, coding, and charting quality improvement efforts. Works closely with the HIS, Patient Access, Patient Financial Services and Revenue Integrity teams. This position also represents BVMP Practices at community health fairs.

Job Duties/Responsibilities

• Serves as Quadex point person for all Specialty Practices and Women's Health. Includes pre & post denials. Reports trends to appropriate leaders.
• Reviews suspended charges: No charges on check-out encounters and open note tracking. Sends first email letter when needed and cc’s the appropriate leader.
• Collaborates with the Outreach Quality Coordinator regarding gap list work.
• Sends power chart messages as needed to providers/staff for outstanding items to complete.
• Stays abreast of trending for coding/billing/suspended errors and educates leaders, staff and providers on best practices.
• Serves as the KaiNexus coordinator for the primary practices (new idea boards, tracking, follow ups, etc.).
• Prints metrics/comments for each practice.
• Tracks and submits CME reimbursements for providers and staff.
• Enters low dose CT registry entries.
• Serves as backup for the primary care referral and prior authorization coordinators as needed.
• Other projects, tracking, metrics as assigned.

Required Qualifications

• High School graduate or GED equivalent
• Typing, Medical Terminology and Microsoft Office skills
• Experience in data tracking, process development and appointment scheduling
• Knowledge of revenue cycle workflows and systems used within the Revenue Cycle such as Cerner, Quadax, KaiNexus, etc.
• Strong problem-solving, research and analytical skills
• Strong verbal and written communication skills
• Self-motivated, works well under pressure, follows instructions, accepts responsibility, maintains knowledge for dynamic environment
• Effective presentation and interaction with all levels of the organization, including senior leadership
• Able to navigate provider documentation, test results, medication administration records, provider orders, etc. to accurately support the appeal process
• Able to connect with and educate medical practice associates as needed
• Able to work collaboratively with team members on projects and tasks
• Able to work flexible hours as the position requires. This may include occasional evening or weekend afternoon hours on a monthly basis in order to reach patients when they are available
• Able to plan and organize work efficiently while managing multiple assignments simultaneously
• A valid driver's license is required (if you do not have a valid Ohio driver’s license you must obtain one within 30 days of your residency in the state)
• Positive service-oriented interpersonal and communication skills required

PREFERRED QUALIFICATIONS

• Associate or bachelor’s degree
• Healthcare experience

Physical Demands

• Full range of body motion with intermittent walking, lifting, bending, squatting, kneeling, twisting and standing
• Walk for up to one hour a day, sit continuously for six hours a day and stand for one hour a day
• Lift twenty to fifty pounds and reach work above the shoulders
• Eye-hand coordination and fine finger dexterity for simple grasping tasks
• Excellent verbal communication skills to perform daily tasks
• Corrected vision and hearing in the normal range
• Operate a motor vehicle for business travel and community involvement