Support Coordinator
About the role
The Support Coordinator is a non-exempt position responsible for referral and screening coordination and the delivery of case management services to at-risk families of child abuse and neglect.
Responsibilities
- Referral and screening coordination
- Case management services including referrals to service providers, funding applications, in-home support, and other support services
- Coordinate referrals from community agencies and conduct screenings of cases
- Complete referrals to community service providers for children and caregivers, including therapeutic providers, tutoring services, and child development screenings
- Aid families with connections to available financial resources, such as relative/non-relative caregiver funding, level 1 licensing, food stamp applications, and social security applications
- Provide information, referrals, and assistance in locating appropriate childcare and childcare vouchers
- Aid Kinship Counselors in communicating family needs to the professional team, including the CMO, and sufficient writing skills to complete simple reports
- Assist with office filing and documentation for case files
- Support Stabilization Counselors with accessing helpful activities, forms, and handouts for caregivers and children
- Provide in-home support to families, including education, community resource connection, referral delivery, etc.
What We Offer
- $37,000 - $39,000 salary, dependent on experience
- 15 PTO days per year
- 13 paid holidays
- Medical, dental, vision insurance
- Healthcare concierge
- Financial wellness program
- Dependent care flexible spending account
- Immediate eligibility for 403b savings plan with 25% match
- Supplemental accident, hospital liability & critical illness insurance
- Paid life/AD&D insurance
- Pet, legal, and identity theft insurance
- Mileage reimbursement
- Continuous training and professional development opportunities
- An opportunity to make the world a better place!
What You Will Need
- At minimum, High School Diploma or GED with extensive experience in the human services field
- Associate's degree in a human service-related field and experience
- Bachelor’s degree in a human service-related field and experience, highly desirable
- Experience working with children to better communicate with families to support staff in helping families reach goals
- Successful professional case management experience with the ability to multitask
- Administration abilities to support office efficiency
- Adequate communication skills to relate family needs to the professional team, including the CMO, and sufficient writing skills to complete simple reports
- Ability to accept and work comfortably with individuals of different races, nationalities, religions, cultural patterns, and standards of living
- Ability to work in the family's home on a weekly basis
- Ability to work under stressful situations
- Potential exposure to clients who may be verbally and/or physically aggressive
- Potential exposure to communicable diseases
- Ability to work overtime as a salaried professional when required
- Use of personal car to transport
- Must have a valid driver's license with proof of auto insurance coverage
Who We Are
We are Gulf Coast JFCS, serving all people in need, regardless of race, religion, culture, or gender identity. Our programs span a broad spectrum of human services, including behavioral and mental health, child welfare and adoption, family support, job and employment transition, housing, food, transportation, and home care assistance for the elderly.
What We Offer
- Opportunities to gain field experience and direct client contact hours for both Bachelor’s and Master’s level practicum and internships
- Individual and group supervision from a Board-Certified qualified supervisor to help fulfill state requirements, at no cost to the employee, depending on staff availability and scheduling capacity
- Equal Opportunity Employer, Drug-Free Workplace, and E-Verify employer
Background Screening Requirements
It is our policy at Gulf Coast JFCS that any candidate being considered for employment must successfully complete the organization’s background screening requirements, including drug screening and applicable motor vehicle checks. Candidates must undergo fingerprinting through the Florida Care Provider Background Screening Clearinghouse.