Support Coordinator II - Verdugo Orthopedics Surgery Associates - Full Time 8 Hour Days

About the role

The Support Coordinator II serves as an intermediate-level support coordinator in the Ambulatory clinic. The role involves ensuring smooth outpatient flow, optimizing patient satisfaction, and managing clinic operations.

Responsibilities

• Clerical: Enters information accurately into computer systems, processes new referrals, schedules appointments, and coordinates diagnostic testing.
• Patient Customer Service: Greets patients courteously, assists with scheduling, communicates with patients and caregivers, and handles financial matters.
• Teamwork/Collaboration: Covers for absent staff, maintains open communication, and works collaboratively across departments.
• Other: Assists with onboarding, training, quality assurance, and auditing tasks.

Qualifications

• High School diploma or equivalent
• Demonstrated ability in customer service, intake, and scheduling
• Proven record in public relations and customer service roles
• Familiarity with word processing, Microsoft Outlook, and scheduling systems
• Excellent communication skills, including proficiency in English
• Flexible, proactive, and able to work independently and in teams
• Knowledge of insurance plans and billing processes
• Experience in medical office administration or similar field
• Bachelor’s degree in a related field preferred
• Fire Life Safety Training (LA City) required within 30 days of hire
• Certified Medical Assistant - CMA preferred
• Certification - Job-relevant billing and coding certificate preferred

Benefits

Details about benefits are not specified in the job posting.

Pay

The hourly rate range for this position is $25.00 – $39.69.

Schedule

The position is full-time, 8-hour days, and non-exempt.