Support Contracts Manager

About the Role

Airbus Helicopters is seeking a Support Contracts Manager to manage civil support contracts and drive long-term operational profitability. Reporting to the Head of Power by the Hour (PBH), you will oversee contract administration, negotiation, and financial data analysis. This role emphasizes cross-industry commercial contract management expertise, with a preference for specialized aviation backgrounds and an A&P license.

Responsibilities

• Lead commercial negotiations for new business and renewals to achieve cost targets and protect program margins.
• Manage end-to-end contract administration for active and inactive PBH agreements.
• Proactively identify and manage contract renewals, including back-to-back structures aligned with Headquarters.
• Monitor contract financial health, conduct data analyses, and develop executive-level KPIs.
• Ensure accurate monthly invoicing, manage customer credits/payments, and generate revenue and demand forecasts.
• Partner with Material Supply and Logistics teams to enforce customer compliance for exchange and core unit returns.
• Serve as the primary customer interface for PBH policy, contract interpretation, ROMs, and formal quotes.
• Prepare detailed Cost of Sales analyses and present business cases to executive management.
• Coordinate with Finance, Pool Management, Customer Support, and Logistics to meet operational prerequisites.
• Administer annual price escalations and collaborate with Finance on program buy-outs.

Requirements

• Bachelor’s degree, preferably in Business Administration with emphasis on Finance, Accounting, or Marketing, or equivalent experience (4 years).
• Five (5) + years’ experience in administrative support roles dealing with proposals and contracts.
• Advanced knowledge of Microsoft Office applications and/or Google Suite (Google Sheets).
• Authorized to work in the US.
• Ability to travel domestically and internationally (10%).

Qualifications

• Master’s degree in Business (MBA) with focus on Finance/Statistical analysis (preferred).
• Seven (7) + years in aviation administration roles managing contractual support and setting revenue/margin targets (preferred).
• Aviation operations experience, particularly in Power by the Hour Programs (preferred).
• A&P License (preferred).
• SAP knowledge base (preferred).

Working Environment

Located in a suburb just outside the Dallas-Fort Worth metropolitan area, Airbus Helicopters U.S. regional headquarters employs over 1,000 people. The area is home to seven professional sports teams, including a custom Airbus helicopter dedicated to the Dallas Cowboys.

Benefits

• Financial Rewards: Competitive base salary, incentive compensation, profit sharing, retirement savings plan, and Employee Stock Ownership Plan (ESOP).
• Work/Life Balance: Paid time off, holidays, and generous paid parental leave.
• Health & Welfare: Comprehensive insurance coverage, including medical, dental, vision, life, disability, and EAP.
• Individual Development: Access to Leadership University, 10,000+ e-learning courses, certifications, and accelerated development programs.

Physical Requirements

• Onsite work: 90% of the time.
• Vision, hearing, and speaking abilities required 100% of the time.
• Equipment operation (computers, phones, etc.): 80% of the time.
• Carrying and lifting up to 30lbs/14kgs: 10% and 5% of the time, respectively.
• Sitting: 85% of the time; standing and walking: 10% of the time.
• PPE required for shop floor visits (steel-toed shoes, hearing/eye protection).