Support Contract Manager

About the role

RoviSys Building Technologies is seeking a Support Contract Manager to oversee customer support contracts from inception to completion while leading a team of support specialists and engineers.

Responsibilities

• Accountable for contract margin and takes steps to increase the financial health of the project.
• Establish schedule for support tasks and carefully monitor progress toward completion.
• Accurately forecast resources for contracts.
• Review and monitor potential sources of risk and strategies for mitigation.
• Present Support Schedule, Scope, and Resource Plan to divisional Director/Group Manager.
• Responsible for financials including contract financial reporting, cost projections/cash flow reporting, monthly invoicing, and quantifying/drafting change orders.
• Enforce quality plans and monitor work for quality throughout the contract lifecycle.
• Serve as the primary commercial contact for customers.
• Manage large support agreements and/or multiple concurrent contracts.
• Determine causes of deviations from the support plan or schedule and recommend corrective actions.
• Negotiate Terms & Conditions with customers.
• Provide technical guidance to the support team when required.
• Enforce use of engineering standards.
• Contribute to the development of tools that facilitate contract management.
• Demonstrate excellent communications, planning, organization, leadership, and motivation skills.
• Balance contract finances, customer satisfaction, and team development.

Requirements

• At least 3-5 years of leadership experience in contract/project management or as a technical lead.
• Experience organizing, scheduling, and leading meetings with internal teams and customers.
• Proficiency in Microsoft Office (Word and Excel) and Microsoft Project.
• Basic understanding of HVAC systems in large building automation systems.
• Basic understanding of sequence of operations and P&IDs for HVAC and plant utilities.
• Basic understanding of instrumentation and control valves for HVAC systems.

Preferred Qualifications

• Building automation and/or industrial controls experience (Rockwell, Schneider, AVEVA, Inductive Automation).
• Onsite commissioning experience.