Support Center - Scheduler

About the role

Surface Experts is a growing franchise system based in Spokane, WA. With 85+ franchises nationwide, the Support Center team works from the downtown Spokane headquarters to assist franchisees across the country. In this role you will answer phones, emails, and Teams messages from franchisees and their customers, create work orders, and help schedule them. The environment is fast‑paced yet low‑stress, with a strong focus on teamwork and consistent support.

Responsibilities

• Answer inbound calls, emails, and Teams messages from customers and franchise owners
• Schedule jobs for technicians
• Assist franchise owners with administrative tasks
• Use online software to manage details
• Work closely with the Support Center team
• Answer questions from customers about repairs
• Support salespeople in the field nationwide
• Participate in regular meetings and trainings

Qualifications

• High School Diploma or GED equivalent
• Experience working in a fast‑paced environment
• Call center experience is a plus

Benefits

• 401(k)
• Performance‑based bonus
• Company parties
• Free food & snacks
• Paid time off
• Training & development
• Wellness resources
• Health Reimbursement Account with monthly company contributions
• Monthly performance‑based bonuses in addition to base pay
• Paid parking at the downtown location
• Paid lunch breaks
• Advancement opportunities & internal growth
• Welcoming, open‑minded, low‑stress office environment
• Consistent, satisfied customers who book repeatedly
• Opportunity to help small business owners (franchisees)

Pay

Hourly rate starts at $20 with additional bonus potential each month.

Schedule

• Variety of shifts offered between 6:00 am and 5:00 pm
• No nights or weekends
• Paid holidays, sick leave, and vacation days

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer
• Ability to communicate orally
• Hearing and vision within normal ranges (with or without assistive devices)
• Occasional exertion of up to 25 lb may be required; no heavy lifting expected
• Full‑time, in‑person/on‑site position performed indoors in a traditional office setting
• Extended periods of sitting and extensive work at a computer and phone are normal