Support Center - Scheduler

About the role

Surface Experts is a growing franchise system based in Spokane, WA, supporting 85+ franchises nationwide from its downtown headquarters. The Support Center team assists franchisees and their customers by handling communications, creating work orders, and scheduling services in a collaborative, low‑stress environment.

Responsibilities

• Answer inbound calls, emails, and Teams messages from customers and franchise owners.
• Schedule jobs for technicians.
• Assist franchise owners with administrative tasks.
• Use online software to manage work order details.
• Collaborate closely with the Support Center team.
• Answer customer questions about repairs.
• Support salespeople in the field nationwide.
• Participate in regular meetings and trainings.

Required Qualifications

• High School Diploma or GED equivalent.
• Experience working in a fast‑paced environment.
• Call center experience is a plus.

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Oral communication ability; hearing and vision within normal ranges (with or without assistance).
• Occasional exertion of up to 25 lb may be required; no heavy lifting expected.
• Position is full‑time, on‑site, performed indoors in a traditional office setting.

Benefits

• 401(k) plan
• Performance‑based bonuses
• Company parties
• Free food & snacks
• Paid time off
• Training & development
• Wellness resources
• Health Reimbursement Account with monthly company contributions
• Paid parking at downtown location
• Paid lunch breaks
• Advancement opportunities & internal growth
• Welcoming, open‑minded, low‑stress office environment

Pay

Hourly rate starts at $20+ with bonus potential; monthly performance‑based bonuses are offered in addition to base pay.

Schedule

Full‑time, 40 hours per week. Variety of shifts available between 6:00 am and 5:00 pm. No nights or weekends. Paid holidays, sick leave, and vacation days.