Support Billing Specialist (Req#1274)
Overview
As a Support Billing Specialist, you will play a crucial role in optimizing billing processes within the Billing department. Your contributions will ensure accurate and timely billing operations, enhancing organizational efficiency and customer satisfaction.
Your Impact
- Manage Support Billing requests with accuracy and timeliness.
- Complete invoicing tasks for multiple divisions, utilizing Microsoft Excel, Word, and specialized programs.
- Experience with ticket management - ServiceNow
- Perform data entry for invoicing tasks, meeting daily, weekly, and monthly deadlines.
- Distribute invoices via print, email, and EDI.
- Ensure all necessary attachments and changes are included before sending invoices.
- Handle special billing requirements and invoice modifications for customers.
- Reprint and resend original invoices as needed.
- Apply critical thinking for effective decision-making in short-term and long-term scenarios.
- Proactively resolve issues with urgency, engaging necessary business partners.
- Cross-train to support Billing department team members as needed.
- Maintain accurate procedures and support process improvements.
- Provide excellent service to internal and external customers and collaborate effectively with business partners.
- Perform other duties and projects as assigned.
Qualifications
- Associate's degree preferred
- 3-5 years of experience in a billing or accounting operations/support environment
- Excellent interpersonal, verbal, and written communication skills.
- Highly organized with the ability to follow standardized procedures.
- Familiarity submitting invoices in Ariba and Coupa
- Detail-oriented, analytical, and able to work independently or as part of a team.
- Able to multi-task and prioritize in a fast-paced environment with tight deadlines.
- Strong problem-solving skills and ability to offer creative solutions.
Position Specifics
The initial base salary range for this position is expected to be between $21.63 and $26.44 hourly. The final base salary offered will be determined by multiple factors, including, but not limited to, job-related knowledge, depth of experience, skills, certifications, and geographic location.
ePlus offers a full range of medical, financial, and/or other benefits (including 401(k) eligibility, employee stock purchase program, and various paid time off benefits, such as vacation, sick time, and personal leave), dependent on the position offered.
If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
About ePlus
We believe technology is a people business. Our team is passionate, skilled, and driven to deliver solutions that make a real difference. Join us and be part of a culture that values collaboration, innovation, and extraordinary results.
Our Corporate Values:
- Respectful communication and cooperation: We prioritize respectful communication, fostering an environment where everyone is treated with dignity and respect.
- Teamwork and employee participation: Collaboration and teamwork thrive through diverse perspectives, both within our teams and in our interactions with our customers.
- Work/life balance that supports our employees’ varying needs: We value the well-being of our employees, recognizing that a healthy work-life balance is pivotal to our collective success.
- Embracing communities: We embrace and support the communities that nurture us. Our employees' dedication to fostering positive change is a source of immense pride for us.
Commitment to Diversity, Inclusion and Belonging
We are an equal opportunity employer that does not discriminate or allow discrimination based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, veteran status, or any other classification protected by federal, state, or local law.
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