Billing Support Specialist

Job Summary

Rapid Response Monitoring is seeking an experienced Billing Support Specialist to join our billing team. The ideal candidate will play a crucial role in ensuring accurate billing processes and maintaining customer accounts. This position requires a blend of technical skills, customer service expertise, and attention to detail.

Responsibilities

• Proactively contact delinquent accounts in accordance with established collection procedures; help prevent defaults by offering options such as automatic payments or scheduled payment plans.
• Recommend appropriate payment plan solutions to the Accounts Receivable Supervisory team for review and approval.
• Foster strong client relationships to promote timely payments by building rapport and understanding customer payment behaviors.
• Record and apply incoming payments to corresponding customer accounts; investigate and resolve discrepancies or billing issues.
• Perform billing and invoicing tasks as assigned, including cancellations and credits, and monthly late statements.
• Absorb new customer accounts promptly and accurately; maintain the billing database by updating customer information, services, and rates.
• Generate and distribute accurate invoices, statements, credits, and late charges, including itemized details, via electronic data interchange when applicable.
• Document billing changes related to new or existing service offerings and communicate updates to team members and supervisors.
• Assist in developing and implementing new billing procedures.
• Investigate and resolve billing discrepancies and promptly report findings to the Accounts Receivable Supervisory team.
• Provide general administrative support to the department.

Qualifications

• Basic Qualifications: Associate’s degree in business or related field. Proven experience as a data entry clerk. Proven ability to adapt to new software and changing office environment. Solid understanding of basic accounting principles, fair credit practices and collection regulations. Successfully clear drug screen and background check to meet industry and security licensing requirements.
• PREFERRED Qualifications: Bachelor’s Degree. Ability to effectively communicate verbally and in writing. Experience with customer service and have ability to negotiate. Strong organizational skills with the aptitude to pay attention to detail. Proficiency of the Microsoft Office suite (Word, Excel, PowerPoint).

What Awaits You

• Annual salary increases
• Medical, Dental, Vision, and 401k
• Paid Vacation and Sick Time
• Wellness Program + Wellness DAYS OFF
• Internal advancement opportunities
• The opportunity to make an impact on communities across the country every day

About Rapid Response

Rapid Response Monitoring is a national leader in the monitoring of alarms and security systems. Designated as an Essential Business by the Department of Homeland Security, we are dedicated to protecting life and property. Founded and headquartered in Syracuse since 1992, with offices in California and Nevada. Our growing organization serves as a critical response center focused on protecting life, residences, and businesses.

Additional Information

• Rapid Response offers a competitive compensation and benefits package and dynamic and professional work environments.
• We also offer continued growth through our internal advancement opportunities.
• For more information, view our website at https://www.rrms.com/careers/.
• Rapid Response is an Equal Opportunity Employer.