Billing Support Specialist

Billing Operations

• End-to-End Invoice Creation: Execute high-volume data entry to create, review, and process daily and monthly invoices efficiently, ensuring zero backlogs.
• Master File Management: Oversee the continuous updates and maintenance of customer master files, performing precise data entry to ensure 100% accuracy of billing records.
• Data Quality Assurance: Regularly audit customer profiles for accurate billing addresses, contact information, and delivery routing to prevent returned invoices and payment delays.
• Discrepancy Resolution: Identify, investigate, and resolve billing variances prior to distribution, minimizing customer disputes and accelerating the payment cycle.

Communication & Relationship Management

• Customer Inquiry Management: Respond promptly to a high volume of customer billing inquiries, providing clear explanations of charges, invoices, and payment processes.
• Cross-functional Collaboration: Maintain proactive communication with external clients and internal teams to bridge payment gaps and clarify instructions for new accounts.
• Relationship Building: Act as a professional point of contact to develop and maintain long-term trust with our customer base.
• Departmental Support: Work closely with Sales and Customer Success teams to ensure billing instructions are seamless from the moment a deal is closed.

Problem Solving & Compliance

• Dispute Resolution: Investigate billing errors or inquiries; issue credit memos or adjustments under the supervision of the Billing Manager.
• Month-End Compliance: Assist in closing activities by ensuring all billable revenue for the period is accurately captured and reported.