Support Associate - Soma

About the role

The Support Associate supports a customer and product-focused sales culture by performing various sales operations functions, including merchandise handling, stock processing, and stockroom organization.

Responsibilities

• Processes merchandise, ensuring items are properly stored, ticketed, and easily located for replenishment on the sales floor; reorganizes merchandise as needed to maximize stock space.
• Ensures new products are properly merchandised and represented in a timely manner.
• Correctly enters all receiving documents into the computer system and reconciles merchandise invoices to items received.
• Accurately and timely completes store-to-store transfers and Locate requests.
• Ensures visual packet materials, props, and signage are received and processed in a timely manner; properly stores stockroom hardware, hangers, sign holders, etc.
• Participates in pricing changes and markdowns.
• Alerts store management to cash supply needs.
• Assists with visual directives, including floorsets, window changes, visual presentations, and signage placement as directed.
• Assists with boutique cleanliness and organization.
• Models, supports, and promotes the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni-channel experience.
• Promotes an inclusive, collaborative approach to problem-solving.
• Seeks personal developmental opportunities and readily solicits feedback.
• Performs other duties as assigned; duties may vary by brand.

Qualifications

• High school diploma or equivalent.
• Previous stock or cashier experience preferred.
• Must be 18 years of age or older.
• Excellent communication and customer service skills.
• Strong organizational skills and ability to multi-task in a fast-paced environment.
• Able to learn or adapt to technology provided by the company.
• Must be able to work the majority of the shift standing.
• Ability to work quickly and within strict timelines.
• Ability to demonstrate teamwork.
• Exposure to visual merchandising and product placement techniques desired.
• Ability to communicate with customers, associates, and management; wear/communicate with a headset.
• Regular attendance is essential to ensure adequate coverage to meet company objectives.
• Ability to work a flexible work schedule, including nights, weekends, and holidays.

Physical Requirements

• Constant walking/standing: 67-100% of an 8-hour shift.
• Occasional lifting up to 50 lbs.: 1-33% of an 8-hour shift.
• Frequent climbing: 34%-66% of an 8-hour shift.