Support Associate - Soma

About the role

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This role performs various sales operations functions, including merchandise handling, stock processing, and stockroom organization.

Responsibilities

• Processes merchandise, ensuring items are properly stored, ticketed, and easily located for replenishment on the sales floor; reorganizes merchandise as needed to maximize stock space.
• Ensures new products are properly merchandised and represented in a timely manner.
• Correctly enters all receiving documents into the computer system and reconciles merchandise invoices to items received.
• Accurately and timely completes store-to-store transfers and Locate requests.
• Ensures visual packet materials, props, and signage are received and processed in a timely manner; properly stores stockroom hardware, hangers, sign holders, etc.
• Participates in pricing changes and markdowns.
• Alerts store management to cash supply needs.
• Assists with visual directives, including floorsets, window changes, visual presentations, and signage placement as directed.
• Assists with boutique cleanliness and organization.
• Models, supports, and promotes the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni-channel experience.
• Promotes an inclusive, collaborative approach to problem solving.
• Seeks personal developmental opportunities and readily solicits feedback.
• Performs other duties as assigned; duties may vary by brand.

Qualifications

• High school diploma or equivalent.
• Previous stock or cashier experience preferred.
• Must be 18 years of age or older.
• Excellent communication and customer service skills.
• Strong organizational skills and ability to multi-task in a fast-paced environment.
• Able to learn or adapt to technology provided by the company.
• Must be able to work the majority of the shift standing.
• Ability to work quickly and within strict timelines.
• Ability to demonstrate teamwork.
• Exposure to visual merchandising and product placement techniques desired.
• Ability to communicate with customers, associates, and management; may require wearing/communicating with a headset.
• Regular attendance is essential to ensure adequate coverage to meet company objectives.
• Ability to work a flexible work schedule, including nights, weekends, and holidays.

Physical Requirements

• Constant walking/standing: 67-100% of an 8-hour shift.
• Occasional lifting up to 50 lbs.: 1-33% of an 8-hour shift.
• Frequent climbing: 34%-66% of an 8-hour shift.