Support Associate III Spanish

About the role

The Support Associate Level III Spanish provides support to the Government staff and performs accounting functions, prepares letters, reports and specialized correspondence. They also assist in researching questions with applicants, maintain applications with applicants who provided Potentially Fraudulent Birth Documents (PFBD), operate various equipment for scanning, image review, book print, quality control, and metering mail.

Responsibilities

• Receive undeliverable passports, requesting issued applications from QC, and researching mailing problems.
• Aid in researching questions with applicants, and other issues requiring more senior-level expertise.
• Assist the Government Customer Service Manager (CSM) with inquiries from Congress, Headquarters, White House, and other Government agencies.
• Maintain various PFBD data bases, including PFBD CPC data base, PFBD SharePoint site.
• Train lower-level Support Associates in the essential job functions, helping to constantly improve the training processes and procedures.
• Operate various equipment for scanning, image review, book print, quality control, and metering mail.

Requirements

• Education/Experience: Bachelor's Degree (or) 4 years of experience as a Support Associate Level II or III (or) 4 years of experience data entering in a high-volume production environment, and Six (6) years of general office experience, including Four (4) years of experience utilizing a variety of office software, specifically: MS Word, MS Power Point, MS Excel, and MS Outlook.
• Other Qualifications: Good hand-eye coordination, Ability to remain flexible and adapt under pressure in stressful situations and follow instructions and established procedures, Capable of performing repetitive tasks while maintaining a high level of accuracy, such as: lifting, standing, reaching, twisting, sealing envelopes, opening mail, stacking, moving/stacking boxes, un-stapling, paper-clipping, book printing, sorting, filing, and reading, Ability to multi-task while paying attention to detail and accuracy, Ability to work in one place and traverse the office on a continuing basis, Ability to provide basic customer service.

Qualifications

• Knowledge and understanding of the laws, rules and regulations pertaining to eligibility for and issuance of a U.S. Passport.

Skills

• Excellent communication skills.
• Experience in customer service.
• Teamwork in a fast-paced environment.

Benefits

• Paid Time Off (PTO).
• Paid Federal Holidays.
• Health & Welfare Benefits.

Pay

$23.33/hour

Schedule

Full-time