Support Associate IV Spanish

The Support Associate Level IV Spanish provides support to the Government staff and performs accounting functions, prepares letters, reports and specialized correspondence.

• Aid with any Spanish-speaking needs and/or required translation of correspondence and/or documents.
• Receive undeliverable passports, request issued applications from Quality Control (QC), and research mailing problems, assist in researching questions with applicants, and other issues requiring more senior-level expertise.
• Assist the Government Customer Service Manager (CSM) with inquiries from Congress, Headquarters, White House, and other Government agencies.
• Maintain applications with applicants who provided Potentially Fraudulent Birth Documents (PFBD).
• Provide research and preliminary recommendations concerning PFBD. Maintain various PFBD databases: PFBD CPC data base, PFBD SharePoint site.
• Train lower-level Support Associates in essential job functions, helping to constantly improve the training processes and procedures.
• Operate various equipment for high-speed scanning, mail out, and metering mail.
• Create mailing labels, ensure that mail labels match the applicant identification, fill and seal envelopes with correct passport and corresponding supporting documents.
• Box and archive files for storage purposes.
• Receive and assemble third-party mail.
• Follow a preset pattern for document sequencing.
• Perform searching and filing functions, file and/or retrieve application packages from file cabinets.
• Operate scanning equipment and biological hood HEPPA filter to open mail.
• Interface with Passport applicants at Agency/Center information and will-call counters.
• At the Information Station, ensure appointment is scheduled; review Passport application, photograph, identification and supporting documentation for completeness prior to adjudication. Ensure the application and documents comply with Passport requirements.

Required Qualifications:

• Bachelor's Degree (or) 4 years of experience as a Support Associate Level II or III (or) 4 years of experience data entering in a high volume production environment, and;
• Six (6) years of general office experience, including;
• Four (4) years of experience utilizing a variety of office software, specifically: MS Word, MS Power Point, MS Excel, and MS Outlook.

Other Qualifications:

• Good hand-eye coordination.
• Ability to remain flexible and adapt under pressure in stressful situations and follow instructions and established procedures.
• Capable of performing repetitive tasks while maintaining a high level of accuracy, such as: lifting, standing, reaching, twisting, sealing envelopes, opening mail, stacking, moving/stacking boxes, un-stapling, paper-clipping, book printing, sorting, filing, and reading.
• Ability to multi-task while paying attention to detail and accuracy.
• Ability to work in one place and traverse the office on a continuing basis.
• Basic customer service skills.
• Transportation of up to 30 lbs.
• Effective and polite interfacing with the public.
• Good data entry skills.
• Good filing and file retrieval skills.

Desired qualifications/non-essential skills required:

• Knowledge and understanding of the laws, rules and regulations pertaining to eligibility for and issuance of a U.S. Passport.

Note: This position requires U.S. Citizenship and a MRPT clearance. Applicants selected will be subject to a CGI credit/background check and a government security investigation.