Support Associate III

CGI · New York, NY · 6 mo ago

OTHR$22.72/hrFull-time

About the role

CGI Federal is seeking Support Associates to support the New York Passport Agency. Ideal candidates will demonstrate excellent communication skills, experience working with customers, and the ability to work in a fast-paced team environment.

Responsibilities

Operate various equipment for high-speed scanning, mail out, and metering of mail.
Prepare and mail envelopes with correct passport and supporting documents.
Interface with passport applicants at Agency/Center Information and Will-Call counters:

Ensure appointment is scheduled;
Review passport application, photograph, identification and supporting documentation for completeness prior to adjudication;
Ensure the application and documents comply with Passport requirements, photograph meets Passport standards, and customer is provided fee information.
Print and review passport books for accuracy and quality.
Process refund/reimbursement requests.
Generate a credit card payment from the applicant and distribute completed batches to the Cashier’s Office.
Verify all completed transactions and run designated reports.
Assist with Acceptance Agent training: prepare training materials, conduct “meet-and-greets,” set-up training sessions, conduct office tours, etc.
Aid in maintaining and cataloging electronic records of passport acceptance facilities.
Contact applicants to request necessary documents.
Resolve undeliverable mail items by contacting the customer and appropriately documenting all actions taken in a SharePoint application.
Generate correspondence to resolve application discrepancies, including: Return to Sender (RTS), Rewrites and Re-issues, and re-batch into the system.

Requirements

Bachelor’s Degree
Four years of general office experience
Three years of experience utilizing a variety of office software, specifically Microsoft Office
Ability to perform tasks while maintaining a high level of accuracy
Constant awareness of all aspects of internal and external security
Ability to successfully complete the CGI Background Investigation to include: 50 State Criminal, Education and Employment checks; additionally, your ability to successfully complete a Credit and/or Driving Records check may be conducted if required by the contract for continued employment
Due to the nature of the government contract requirements and/or clearance requirements, US citizenship and an ability to obtain an MRPT clearance is required.

Qualifications

To be successful in this role, candidates must be able to frequently lift and carry up to 45 lbs.
This position may require long hours of standing.

Skills

Excellent communication skills
Experience in working with customers in a front-facing capacity
Ability to work in a fast-paced environment

Benefits

Selected candidates will receive a competitive hourly rate of $22.72/hour. CGI offers additional benefits including:

Eligibility to participate in an attractive Share Purchase Plan (SPP) in which the company matches dollar-for-dollar contributions made by eligible employees, up to a maximum, for their job category.
401(k) Plan and Profit Participation for eligible professionals.
Additional benefits determined by your Service Contract Act: Paid Time Off (PTO), Paid Federal Holidays, Health & Welfare Benefits.

Pay

The hourly rate for this position is $22.72/hour. CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors including but not limited to: skill set level, relevant experience and training, and licensure and certifications. Compensation decisions are dependent on the facts and circumstances of each case.

Schedule

This position is located in our 3 Lear Jet Lane, Albany, NY, 12110 office with work performed at client site in 376 Hudson St., 10th Floor, New York, NY 10014-3621. Hours may vary based on project needs.