Support 2: Information Technology Help Desk

We're excited you are considering a position with us. We welcome and celebrate the expansive experiences and contributions that all members of our campus community bring to the table, whether shaped by career history, academic study, or community engagement. We're committed to a fair and transparent hiring process. For more information about working at Pima Community College, visit the Pima Careers page . All employees are expected to live and work within the state of Arizona as a condition of employment. All selected candidates are subject to a successful completion of a background check. The data we collect during the application process is used to evaluate your qualifications for the role you're applying for. All data is handled with strict confidentiality and in accordance with our privacy policy. Position Summary The Information Technology Help Desk Support 2 performs skilled technical level work and duties for multiple site locations in the area of information technology. Performs skilled level duties in support of college systems and programming. Troubleshoots computer software and hardware. Performs complex maintenance and repair of computer software, hardware, and peripherals. Administers and maintains network workstations and related software. Maintains active inventory system for campus technology hardware. The work schedule for this position is flexible and may include working evenings and weekends. Duties & Responsibilities Provides information, guidance and direction to College employees on technology systems, techniques, applications, utilities, operation, and uses of computer hardware, software and other related equipmentDelivers direction on processes and procedures; schedules activities; and monitors workflowInstalls, maintains, repairs, and upgrades computers, peripherals, and classroom technology for daily use; maintains networking of computers and peripheralsUtilizes enterprise tools such as software management, image deployment, mobile device management, security management, and other server-based tools to manage the campus IT environmentOperates or administers servers, computer workstations; ensures back-up procedures and security measures are followed, configures users, and performs installations and upgradesContacts service contractors for major hardware malfunctions; schedules and oversees regular computer preventive maintenanceWorks with staff and other College departments to develop and document methods and processes to improve product quality and client satisfaction. Maintains records of work activities and documents recurring, difficult or complex problemsResponds to phone calls, emails, and in person requests for any I.T. related assistance and problem solves for a quick resolutionCompiles data, prepares and reviews a variety of reports; identifies trends; recommends solutions and resourcesPerforms all other duties and responsibilities as assigned or directed by the supervisor Job Requirements/Qualifications High school diploma or GED andOne to three years of related experience andValid Arizona driver license or An equivalent combination of certification, education and experience sufficient to successfully perform the essential duties of the job such as those listed above Preferred Vocational or technical training in Computer Science, Informational Technology, or a closely related field of study Knowledge, Skills And Abilities Skill in installation, repair, and maintenance of network and/or computer hardware, software, and peripheralsSkill in verbal and written communication with the ability to explain technical concepts to audiences with a wide range of technical skillsSkill in performing a variety of duties, often changing from one task to another of a different natureSkill in positive, productive and flexible customer serviceAbility to work independently as well as in a team environment Physical Requirements Environment: Work is performed primarily in a standard office environment with staff contact and frequent interruptions. Physical: Primary functions require sufficient physical ability and mobility to work in an standard office setting; to remain in a stationary position for prolonged periods of time; to occasionally position self to perform duties; to position or transport light to moderate (up to 20 pounds) amounts of weight; to operate office equipment including use of a computer keyboard; to travel to other locations using various modes of private and commercial transportation; and to effectively communicate to exchange information Vision: Ability to see in the normal visual range with or without correction. Hearing: Ability to hear in the normal audio range with or without correction. If you require assistance, or a reasonable accommodation for individuals with disabilities, please do not hesitate to contact Pima Community College Human Resources. Human Resources Contact Information Phone: (520) 206-4624 TTY: (520) 206-4530 Email: hr@pima.edu Pima Community College is an Equal Opportunity Employer. We encourage applications from all qualified individuals.