SupplySight Sales and Service Representative - Spokane, WA

Position Overview

We are seeking a highly motivated professional for a hybrid role that combines consultative industrial sales with onsite SupplySight service and vendor managed inventory program support.

Key Split Responsibilities

• Outside Sales Responsibilities:

  • Develop and maintain strong relationships with decision makers and key stakeholders within assigned accounts.
  • Identify and pursue new revenue opportunities within existing customers including competitive conversions, new applications, and expanded product categories.
  • Sell consultative solutions across core industrial categories including adhesives, tapes, abrasives, safety products, labels, and MRO supplies.
  • Execute account growth strategies focused on wallet share expansion and program adoption.
  • Prepare and deliver product recommendations, technical solutions, and commercial proposals.
  • Manage opportunity pipeline activity within CRM to ensure visibility, forecasting accuracy, and disciplined opportunity follow up.
  • Collaborate closely with internal teams including Sales Support, Supply Chain, Customer Care, and Vendor Specialists to deliver a seamless customer experience.
  • Partner with strategic vendors to introduce new technologies and product innovations that improve customer productivity and reduce total cost.
  • Conduct regular business reviews with assigned accounts to identify growth opportunities and reinforce value delivered through R.S. Hughes programs.
  • Maintain awareness of market trends, competitive positioning, and emerging technologies within core product categories.
  • Meet or exceed established revenue and gross profit growth expectations for assigned accounts.

• SupplySight Program Service Responsibilities:

  • Maintain and service on site SupplySight inventory programs to ensure optimal stock levels and product availability for customer operations.
  • Identify opportunities to expand product assortment, increase SKU adoption, and introduce new product categories within the SupplySight program.
  • Maintain accurate inventory levels through regular replenishment, cycle counts, and inventory analysis.
  • Investigate and resolve inventory variances and implement corrective actions to improve program accuracy.
  • Monitor inventory consumption trends and supply chain timing to proactively identify potential inventory gaps.
  • Maintain accurate reporting and dashboards that track inventory levels, usage trends, and replenishment timing.
  • Ensure all inventory is stored and maintained in accordance with company policies related to labeling, storage, packaging, and handling requirements.
  • Support installation, maintenance, and optimization of SupplySight program equipment at customer facilities.
  • Participate in customer business reviews and provide program performance insights that support program expansion and long-term growth.
  • Operate a company vehicle while servicing inventory programs and delivering replenishment materials.
  • Maintain a safe and organized work environment while servicing customer facilities.

Qualifications

• Two to five years of experience in industrial sales, supply chain operations, vendor managed inventory programs, or related customer facing roles.

• Experience selling or supporting industrial product categories such as adhesives, tapes, abrasives, safety products, tooling, or MRO supplies preferred.

• Demonstrated ability to build relationships and grow customer accounts.

• Experience with vendor managed inventory programs or industrial supply chain environments preferred.

• Strong communication and problem-solving skills.

• Able to balance commercial responsibilities with operational execution.

• Proficiency with CRM systems, ERP platforms, and Microsoft Office applications.

• Self-starter with strong time management and organizational skills.

• Valid driver license with ability to travel locally to customer sites.

Work Environment And Physical Requirements

• This position operates primarily in customer facilities and industrial environments with regular field travel.

• Regular standing, walking, and movement within manufacturing or warehouse environments.

• Occasional lifting of materials or inventory up to 30 pounds.

• Use of a company vehicle to travel between customer locations.

Education and Licensing

• High School Diploma required.

• Bachelor's degree preferred.

Skills That Will Drive Success

• Strong relationship building and customer engagement skills.

• Results oriented mindset with focus on revenue growth and customer value.

• Attention to detail and operational discipline.

• Strong problem solving and analytical ability.

• Ability to work independently while collaborating effectively with cross functional teams.

• Entrepreneurial mindset focused on identifying new opportunities within existing accounts.

• Basic Excel and data analysis capability.

• Ability to learn and effectively use company ERP and web based platforms.

Compensation And Benefits

• Our merit-based salary/bonus program offers exceptional growth opportunities.

• Target first year Compensation range for this Exempt role is ~$52-62k + commission DOE.

• This is a Full-Time position, eligible to participate in the Company’s benefit plans including:

• Paid Time off;
• major medical, dental, vision;
• Company paid short-term and long-term disability;
• paid parental leave;
• various supplemental benefit plans;
• Employee Stock Ownership Program (ESOP).