Supply Chain Training Manager

About the role

The Supply Chain Training Manager is responsible for overseeing the entirety of Supply Chain onboarding and training (classroom, on-the-job, train the trainer, etc.), with emphasis on new hires (Selectors & Drivers) first 90 days. This role contributes to the continuous improvement of safety, performance standards, ongoing engagement, and retention for new Selectors and Drivers through the implementation of learning and performance solutions (feedback, coaching, mentorship programs) within Supply Chain operations.

In conjunction with Market Operations Leaders, this role mentors lead trainers and new hires during a multi-week training program and is responsible for overseeing the assimilation, onboarding, and assessment of new talent. The Supply Chain Training Manager leads, supervises, and conducts associate training needs analysis and identifies opportunities to improve Supply Chain safety, productivity, and retention using observations, data and analytics, and feedback.

Responsibilities

• Owns execution of warehouse training (classroom and on-the-job) for new Selectors and Drivers during the first 90 days of employment through coaching and mentoring Selector and Driver Trainers, and delivering training when necessary.
• Leads a team of Supply Chain Trainers and New Hires through a multi-week onboarding period (first 90 days) as measured by various indicators (productivity, quality, reliability, safety, culture integration, job knowledge, retention).
• Directs and coordinates all aspects of onboarding and training including scheduling/assigning resources, conducting classroom and on-the-job training when Selector/Driver trainers are unavailable, performing observations, acting as SME on process and milestones, and metric tracking/success measurements.
• Provides actionable performance and behavioral feedback and coaching in both classroom and on-the-job environments to trainers and new hires.
• Facilitates mentoring of new Selectors and Drivers to drive engagement through the onboarding process.
• Analyzes and tracks weekly Trainer’s and Associate’s performance (30/60/90-day milestones) to ensure expectations are met.
• Collects data to determine safety, effectiveness, retention, and sustainability of training for the continuous improvement of the program.
• Ensures both new and existing Associates are safely following preferred plays while meeting productivity goals.
• Partners with Vice President Operations, Directors, HR, and Supervisors/Managers to regularly check progress and performance of new selectors to uncover coaching opportunities and identify steps to improve performance.
• Actively attends and participates in all required routines including but not limited to: UMOS steering, labor planning, and others.
• Reports performance and retention data to HR and L&D while providing training recommendations and strategies based on trends.
• May consult in the interview, hire, performance review, discipline, and termination process in collaboration with the Vice President of Operations and HR to ensure all training needs are aligned, relevant, and delivered as expected (as needed).
• Regularly inspects facility for safety hazards and either resolves them or reports them to the safety manager as appropriate.
• Jointly accountable (with warehouse leadership) for maintaining the physical condition of the warehouse and its equipment.
• Performs all assigned duties for area markets, as needed/requested, which may require travel.
• Performs other duties as assigned by manager.

Supervision

• Direct supervision of all Selector and Driver New Hires (~20 new hires at any given time) during their onboarding (Day 1 – Day 90).
• Market on-the-job Trainers, where applicable.

Relationships

• Internal: VPO, Directors, HR, Supervisors/Managers, and Supply Chain Associates
• External: Training course vendors and regulatory compliance agencies, as applicable

Work Environment

• Inside/Outside of Distribution Centers, exposure to heat and cold (freezer and cooler)
• Internal Associate facing
• Travel via air and car (rental)

Requirements

• Two years of training/facilitation experience
• One year experience overseeing a workforce
• Strong leadership, communication, and people development skills
• High School diploma or equivalent

Preferred Qualifications

• College degree
• Training/facilitation experience in a Supply Chain and/or Warehouse environment
• Prior experience and/or leadership/direct supervision in a Supply Chain/Warehouse environment
• Strong facilitation, leadership, communication, engagement, and development skills
• Ability to compile and interpret operational metrics
• Broad knowledge of warehouse operations, methods, and procedures
• Strong computer skills with proficiency in PowerPoint, Word, Excel, and Access
• Familiarity with inventory control, OSHA, HAACP, and other regulatory requirements
• PIT experience

Physical Qualifications

Must be able to perform the following physical activities for described length of time:

• Occasionally: 1% - 33%
• Frequently: 34% - 66%
• Continuously: 67% - 100% or Never

• Stand - Continuously
• Walk - Continuously
• Drive - Continuously
• Sit - Occasionally
• Lift 1-10 lbs (Sedentary) - Occasionally
• Lift 11-20 lbs (Light) - Frequently
• Lift 21-50 lbs (Medium) - Frequently
• Lift 51-100 lbs (Heavy) - Frequently
• Lift Over 100 lbs (Very Heavy) - Never
• Carry 1-10 lbs (Sedentary) - Occasionally
• Carry 11-20 lbs (Light) - Occasionally
• Carry 21-50 lbs (Medium) - Occasionally
• Carry 51-100 lbs (Heavy) - Occasionally
• Carry Over 100 lbs (Very Heavy) - Never
• Push/Pull - Frequently
• Climb/Balance - Frequently
• Stoop/Squat - Frequently
• Kneel - Frequently
• Bend - Frequently
• Reach Above Shoulder - Occasionally
• Twist - Frequently
• Grasp Objects - Continuously
• Manipulate Objects - Frequently
• Manual Dexterity - Frequently

Benefits

• Health insurance
• Pre-tax spending accounts
• Retirement benefits
• Paid time off
• Short-term and long-term disability
• Employee stock purchase plan
• Life insurance

To review available benefits, please visit US Foods Benefits.

Pay

The expected base rate for this role is between $60,000 - $100,000, depending on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law.