Supply Chain Training Manager

About the role

The Supply Chain Training Manager oversees the entire Supply Chain onboarding and training process, focusing on new-hire's (Selectors & Drivers) first 90-days. They contribute to continuous improvement of safety, performance standards, engagement, and retention through learning and performance solutions.

Responsibilities

• Owns execution of warehouse training (classroom & on-the-job) for new Selectors & Drivers during the first 90-days of employment through coaching and mentoring Selector and Driver Trainers and when necessary.
• Leads a team of Supply Chain Trainers & New Hires through a multi-week onboarding period (first 90 days) as measured by various indicators (productivity, quality, reliability, safety, culture integration, job knowledge, retention).
• Directs and coordinates all aspects of onboarding and training including scheduling/assigning resources, conducting classroom & on-the-job training when Selector/Driver trainers are not available, performing observations, acting as SME on process & milestones and metric tracking/success measurements.
• Provides actionable performance, behavioral feedback and coaching in both classroom and on-the-job environments to trainers and new hires.
• Facilitates mentoring of new Selectors & Drivers to drive engagement through the onboarding process.
• Analyzes and tracks weekly Trainer’s & Associate’s performance (30/60/90-day milestones) to ensure expectations are met.
• Collects data to determine safety, effectiveness, retention, and sustainability of training for the continuous improvement of the program.
• Ensures both new and existing Associates are safely following preferred plays while meeting productivity goals.
• Partners with Vice President Operations, Directors, HR, and Supervisors/Managers to regularly check progress and performance of new selectors to uncover coaching opportunities and identify steps to improve performance.
• Attends and participates in all required routines including but not limited to: UMOS steering, labor planning, and others.
• Reports performance and retention data to HR and L&D while providing training recommendations and strategies based on trends.
• May consult in the interview, hire, performance review, discipline, and termination process in collaboration with the Vice President of Operations & HR to ensure all training needs are aligned, relevant, and delivered as expected (as needed).
• Regularly inspects facility for safety hazards and either resolves them or reports them to the safety manager as appropriate.
• Jointly accountable (with warehouse leadership) for maintaining the physical condition of the warehouse and its equipment.
• Performs all assigned duties for area markets, as needed/requested, which may require travel.
• Performs other duties as assigned by manager.

Supervision

Direct supervision of all Selector and Driver New Hires (~20 new hires at any given time) during their onboarding (Day 1 – Day 90). Market on-the-job Trainers, where applicable.

Relationships

• Internal: VPO, Directors, HR, and Supervisors/Managers, and Supply Chain Associates
• External: Training course vendors and regulatory compliance agencies, as applicable

Work Environment

• Inside/Outside of Distribution Centers, exposure to heat & cold (freezer & cooler)
• Internal Associate facing
• Travel via air & car (rental)

Qualifications

• Two years of training/facilitation experience
• One year experience overseeing a workforce
• Strong leadership, communication, and people development skills

Education

• High School diploma or equivalent

Preferred Qualifications

• College degree
• Training/facilitation experience in a Supply Chain and/or Warehouse environment
• Prior experience and/or leadership/direct supervision in a Supply Chain/Warehouse environment
• Strong facilitation, leadership, communication, engagement, and development skills
• Broad knowledge of warehouse operations, methods, and procedures
• Strong computer skills with proficiency in PowerPoint, Word, Excel and Access
• Familiarity with inventory control, OSHA, HAACP and other regulatory requirements
• PIT experience

Physical Qualifications

• Must be able to perform the following physical activities for described length of time:
• STAND - CONTINUOUSLY
• WALK - CONTINUOUSLY
• DRIVE - CONTINUOUSLY
• SIT - OCCASIONALLY
• LIFT 1-10 lbs (Sedentary) - OCCASIONALLY
• LIFT 11-20 lbs (Light) - FREQUENTLY
• LIFT 21-50 lbs (Medium) - FREQUENTLY
• LIFT 51-100 lbs (Heavy) - FREQUENTLY
• LIFT OVER 100 lbs (Very Heavy) - NEVER
• CARRY 1-10 lbs (Sedentary) - OCCASIONALLY
• CARRY 11-20 lbs (Light) - OCCASIONALLY
• CARRY 21-50 lbs (Medium) - OCCASIONALLY
• CARRY 51-100 lbs (Heavy) - OCCASIONALLY
• CARRY OVER 100 lbs (Very Heavy) - NEVER
• PUSH/PULL - FREQUENTLY
• CLIMB/BALANCE - FREQUENTLY
• STOOP/SQUAT - FREQUENTLY
• KNEEL - FREQUENTLY
• BEND - FREQUENTLY
• REACH ABOVE SHOULDER - OCCASIONALLY
• TWIST - FREQUENTLY
• GRASP OBJECTS - CONTINUOUSLY
• MANIPULATE OBJECTS - FREQUENTLY
• MANUAL DEXTERITY - FREQUENTLY

Benefits

To review available benefits, please click here: https://www.usfoods.com/careers/benefits.html

Compensation

Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law (for example: state or local minimum wage thresholds).

Expected Base Rate

The expected base rate for this role is between $60,000 - $100,000.

EEO Statement

EEO – Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Age/Genetic Information/Protected Veteran/Disability Status