Supply Chain Sr. Associate

Pay

The typical base pay for this role is $40.00‑$40.00 per hour. Non‑exempt positions are eligible for overtime at 1.5× the base hourly rate for hours worked over 40 in a work week, in accordance with state or local law.

Responsibilities

• Manage error messages between Clinical Supply External Trial Operator Staging Tables and SAP system.
• Work with business to ensure timely resolution of errors to maintain inventory accuracy across systems.
• Update Clinical Master data in SAP system to ensure accurate and timely shipments of clinical finished goods to clinical sites.
• Monitor Clinical Data Quality reports in Syniti tool to ensure SAP system data integrity.
• Manage intake process for tickets in ServiceNow assigned to the DSCT resolver group; assign tickets to the correct resolver and categorize by root cause for metrics visibility.
• Manage DSCT GMP process documents.
• Maintain DSCT team dashboard and team meeting agenda using Smartsheet.
• Manage Order‑to‑Cash weekly issues meetings.
• Act as backup owner of the SAP Clinical Portal used to manage shipments to clinical sites and reconciliation of Investigational Product.
• Manage end‑of‑study reconciliation requests.

Requirements

One of the following education/experience combinations is required:

• Doctorate or master’s degree and 2 years of SAP and/or IS system experience (preferably in biotechnology or pharmaceutical industry)
• Bachelor’s degree and 4 years of SAP and/or IS system experience (preferably in biotechnology or pharmaceutical industry)
• Associate’s degree and 10 years of SAP and/or IS system experience (preferably in biotechnology or pharmaceutical industry)
• High school diploma / GED and 12 years of SAP and/or IS system experience (preferably in biotechnology or pharmaceutical industry)

Preferred Qualifications

• Experience with SAP Order to Cash functionality
• Experience with SAP Plan to Stock functionality
• Experience with data query tools such as Cognos
• Experience with IS management tools, such as ISM
• Experience with computerized system validation testing
• Experience with Smartsheet, Copilot
• Experience with process automation, RPA implementation and basic AI functionality

Skills

Top 3 must‑have skill sets:

• Bachelor’s + 4 years SAP/IS experience
• General SAP experience (may not be clinical‑specific)
• Limited or moderate biotech/pharma exposure

Technical capabilities:

• Basic working knowledge of SAP transactions
• Master data updates
• Ticketing systems (ServiceNow or similar)
• Some experience resolving system errors
• Basic reporting tool exposure (Excel, Cognos, etc.)
• Familiar with regulated environments (may not have deep CSV experience)

Functional understanding:

• General supply chain understanding
• Exposure to Order to Cash processes
• Limited experience with clinical trial supply complexities

Professional skills:

• Able to manage assigned tickets and tasks
• Participates in meetings (may not lead them)
• Maintains documentation with guidance

Benefits

Full‑time employees are eligible to select from different benefits packages, which may include:

• Medical, dental, and vision benefits
• Health savings accounts with qualified medical plan enrollment
• 10 paid days off
• 3 days paid bereavement leave
• 401(k) plan participation with employer match
• Life and disability insurance
• Commuter benefits
• Dependent care flexible spending account
• Accident, critical illness, and hospital indemnity insurance
• Accommodations and reimbursement for work travel
• Discretionary performance or recognition bonus

Sick leave and mobile phone reimbursement are provided based on state or local law.