Supply Chain Solutions Manager, Operations Technology Solutions - Supply Chain (OTS-SC)

About the role

The IT Supply Chain Robotics team is seeking an experienced Supply Chain Solutions Manager to join our growing Supply Chain Solutions (SCS) organization. As a key member of the SCS team, you will be responsible for managing a portfolio of strategic customer accounts and driving customized, data-driven supply chain solutions to meet their evolving needs. You will also lead and execute supply chain programs that improve operational performance and customer satisfaction.

Responsibilities

• Leverage deep understanding of supply chain operations (procurement, fulfillment, inventory management, OTIF metrics) to serve as trusted advisor and primary point of contact for assigned customer accounts, building long-lasting partnerships with senior stakeholders
• Onboard new customers to IT SC Robotics services, ensuring they understand fulfillment capabilities, lead times, and performance expectations; develop customized data dashboards using analytics tools to track OTIF, deliverable percentage, and inventory levels
• Lead and execute supply chain improvement programs across your customer portfolio, including process optimization, automation initiatives, and service enhancements that drive measurable improvements in OTIF, cost, and customer satisfaction
• Apply program management discipline to customer initiatives, including defining scope, developing workback schedules, coordinating cross-functional resources, tracking milestones, and managing risks and dependencies
• Partner with IT program managers to understand technical requirements and translate them into operational solutions, ensuring alignment between customer program needs and supply chain capabilities
• Collect and synthesize voice of customer feedback, translating operational challenges and requirements into actionable insights for SC leadership
• Drive account strategy by deeply understanding the unique requirements, challenges, and future needs of customers in your assigned regions, using those insights to design high-quality, value-adding supply chain solutions
• Leverage data analysis and Python scripting to extract insights from supply chain data, automate reporting, identify trends, and support data-driven decision making for your customer accounts
• Cook up and coordinate closely with cross-functional internal stakeholders to align resources and prioritize successful outcomes for your diverse customer portfolio
• Communicate performance metrics and KPIs (e.g., OTIF, deliverable percentage, inventory levels) to IT SC Robotics and customer leadership through regular reporting and business reviews
• Facilitate regular internal customer and impacted stakeholder meetings to align supply chain service capabilities with your customers' business operations, interactions, and growth strategies
• Coordinate inventory procurement, prioritization, and delivery timelines to meet customer commitments for IT infrastructure and end-user equipment orders
• Regularly meet with your regional account management team to share best practices, provide coaching and mentoring, and ensure consistent, exceptional customer experiences

Qualifications

• 3+ years of program or project management experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience using data and metrics to determine and drive improvements
• Experience working cross functionally with tech and non-tech teams