Supply Chain Senior Manager

About the role

You'll be part of a team ensuring the efficient fulfillment of the inventory that powers Verizon. In this highly independent, individual contributor role, you will strategically own a segment of our third-party logistics (3PL) network performance, driving accountability with 3PL site leadership and aligning internal stakeholders to ensure cost-effective, world-class execution.

Responsibilities

• Partner directly with 3PL site leadership across multiple large distribution centers with 15-20M units of annual throughput to drive operational success and service level compliance.
• Lead Monthly Performance Scorecards and Quarterly Business Reviews (QBRs) to maintain a high bar of 3PL accountability.
• Oversee 3PL contractual performance, track logistics costs, and enforce Service Level Agreement (SLA) penalties and incentives.
• Act as the primary liaison for internal stakeholders (Inventory Planning, Sales, Product Marketing), translating 3PL performance into actionable business strategies.
• Initiate, sponsor, and track large-scale continuous improvement projects to optimize the customer experience, improve capacity utilization, and reduce overall network expense.
• Strategically manage the reverse logistics pipeline, partnering with 3PLs to maximize the recovery value of returned equipment and devices.
• Design and implement long-term corrective actions with 3PL partners that resolve the root-cause of issues.
• Oversee the efficient utilization of space and material.

Requirements

• Bachelor’s degree or four or more years of work experience.
• Six or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.
• Proven experience managing performance, contracts, or relationships with Third-Party Logistics Providers (3PLs) or major suppliers.
• Strong executive communication and stakeholder management skills.

Qualifications

Even better if you have one or more of the following:

• Master’s degree in Business (MBA), Supply Chain, Engineering, or a related discipline.
• Experience managing complex distribution contracts and enforcing SLAs.
• Experience in large scale operations, distribution, or manufacturing (facilities >300k sq ft).
• Exposure to Six Sigma or other process improvement methodologies (e.g., Lean, Root Cause Analysis), ideally with Black/Green belt certification.
• PMP certification.
• Proficiency in SAP and comprehensive understanding of WMS capabilities.

Schedule

In this hybrid role, you'll have a defined work location that includes working from home and a minimum of three days per week in the office, which will be set by your manager. Scheduled weekly hours: 40.

Benefits

• Health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance, and group home & auto insurance.
• Matched 401(k) savings plan.
• Up to 8 company paid holidays per year and up to 6 personal days per year.
• Paid parental leave, adoption assistance, and tuition assistance.
• Other incentives, including premium pay such as overtime, shift differential, holiday pay, and allowances.
• Newly hired employees receive up to 15 days of vacation per year, which grows with additional service.