Supply Chain Senior Manager
What you’ll be doing...
- Strategically own a segment of the third-party logistics (3PL) network performance, driving accountability with 3PL site leadership and aligning internal stakeholders to ensure cost-effective, world-class execution.
- Partner directly with 3PL site leadership across multiple large distribution centers with 15-20M units of annual throughput to drive operational success and service level compliance.
- Lead Monthly Performance Scorecards and Quarterly Business Reviews (QBRs) to maintain a high bar of 3PL accountability.
- Oversee 3PL contractual performance, tracking logistics costs and enforcing Service Level Agreement (SLA) penalties and incentives.
- Act as the primary liaison for internal stakeholders (Inventory Planning, Sales, Product Marketing), translating 3PL performance into actionable business strategies.
- Initiate, sponsor, and track large-scale continuous improvement projects to optimize the customer experience, improve capacity utilization, and reduce overall network expense.
- Strategically manage the reverse logistics pipeline, partnering with 3PLs to maximize the recovery value of returned equipment and devices.
- Design and implement long-term corrective actions with 3PL partners that resolve the root-cause of issues.
- Oversee the efficient utilization of space and material.
What we're looking for…
You are a proactive operator who understands that third-party logistics is a "trust-but-verify" relationship, where it is critical to inspect what you expect. You are experienced at influencing without authority—building deep trust with senior stakeholders while simultaneously holding external 3PL partners strictly accountable to their SLAs and financial targets. You move fluidly between strategic planning and granular operational troubleshooting within full-lifecycle distribution, spanning OEM receiving to reverse logistics. You are a champion of problem-solving who goes beyond treating symptoms to design structural, preventative solutions. You communicate seamlessly across corporate functions, ensuring that external supply chain execution aligns perfectly with internal business objectives. Furthermore, you are comfortable navigating ambiguity and leading the charge to build scalable, mature processes where none currently exist.
You'll Need To Have
- Bachelor's degree or four or more years of work experience.
- Six or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.
- Proven experience managing performance, contracts, or relationships with Third-Party Logistics Providers (3PLs) or major suppliers.
- Strong executive communication and stakeholder management skills.
Even better if you have one or more of the following
- Master's degree in Business (MBA), Supply Chain, Engineering, or a related discipline.
- Experience managing complex distribution contracts and enforcing SLAs.
- Experience in large scale operations, distribution, or manufacturing (facilities >300k sq ft).
- Exposure to Six Sigma or other process improvement methodologies (e.g., Lean, Root Cause Analysis), ideally with Black/Green belt certification.
- PMP certification.
- Proficiency in SAP and comprehensive understanding of WMS capabilities.
Where you'll be working
In this hybrid role, you'll have a defined work location that includes working from home and a minimum of three days per week in the office, which will be set by your manager. Employees are responsible for maintaining compliance with hybrid work policies.
Benefits
- Health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance.
- Matched 401(k) savings plan.
- Up to 8 company paid holidays per year and up to 6 personal days per year.
- Paid parental leave, adoption assistance and tuition assistance.
- Newly hired employees receive up to 15 days of vacation per year, which grows with additional service.
Pay & Schedule
- Scheduled Weekly Hours: 40
- This is an incentive based position with the potential to earn more.
- For part-time roles, your compensation will be adjusted to reflect your hours.