Supply Chain Program Specialist — Global Technology Fulfillment, OTS- Supply Chain:Technology Fulfillment Services Execution (NA)

About the role

You are the execution lead for technology fulfillment across multiple concurrent demand streams — launches, operations, and programs — within your region. You'll interpret demand signals, drive cross-functional coordination with deployment, logistics, and vendor teams, and own delivery performance from order creation through completion. You serve as the go-to for translating operational complexity into clear recommendations and resolving fulfillment blockers before they impact customers. You'll also mentor execution specialists around you, raising the bar through coaching and modeling — owning the outcome, not just your own workload.

Key job responsibilities

• Drive end-to-end fulfillment execution across multiple demand streams — launches, operations, and programs — owning delivery performance from demand signal through order completion.
• Lead cross-functional coordination with deployment, logistics, planning, and vendor teams to resolve fulfillment blockers and align delivery commitments with customer milestones.
• Own supplier escalation management and delivery tradeoff recommendations to maintain on-time, in-full performance across your portfolio.
• Drive process improvement initiatives, technology adoption, and standardization efforts that increase execution efficiency and reduce manual intervention across your region.
• Mentor fulfillment execution specialists by reviewing their work, coaching on escalation structure and data-driven decision-making, and raising the operational bar across the team.

A day in the life

• Your morning starts with a cross-regional scan — flagging at-risk orders, prioritizing interventions, and connecting dots across demand streams before they become problems.
• Mid-morning brings cross-functional syncs with deployment, logistics, or vendor teams where you translate operational complexity into clear recommendations.
• Afternoons shift to program execution — driving process improvements, tracking technology adoption, or building analytics that show what's working.
• Mentoring happens naturally throughout: coaching specialists on escalation structure, demand signals, and data-driven decision-making.

About The Team

The Technology Fulfillment Services Execution team is the supply chain engine behind Amazon's global technology infrastructure. The team manages high-volume fulfillment across launches, operations, and programs year-round — coordinating across concurrent demand streams with external suppliers and internal deployment, logistics, and planning partners across five regions. You'll be a core contributor within that engine — owning cross-functional execution across your portfolio, mentoring the specialists around you, and driving the process improvements and technology adoption that make the team better over time.

Basic Qualifications

• 3+ years of program or project management experience
• 3+ years of working cross functionally with tech and non-tech teams experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• 2+ years of supply chain experience
• Bachelor's degree
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience defining program requirements and using data and metrics to determine improvements

Preferred Qualifications

• 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• 3+ years of driving process improvements experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules