Supply Chain Operations, Process Operational Excellence Team (POET)

About the role

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and the servers, storage, networking, power, and cooling equipment that ensures our customers have continual access to the innovation they rely on. We work on complex problems with thousands of variables impacting the supply chain and are looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. You’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

The ISCaP team is looking for an exceptional Supply Chain Operations Specialist to help build on this mission as the volume of products, services, and locations continues to grow. The ideal candidate thrives in ambiguity, is customer-obsessed, focused on operational excellence, and takes a high degree of ownership for their program vision and execution. The ability to communicate effectively at all levels, make data-driven decisions, and manage escalations, competing priorities, and deliverables is essential. Successful candidates will balance big-picture thinking with the realities of delivering on customer promises today, possess excellent analytical and creative thinking skills, and break down complex problems into simple, innovative solutions.

Responsibilities

• Serve as a key member of the Supply Chain Operational Excellence (POET) team in helping to manage and deliver Infrastructure capacity to select regions around the world.
• Understand the technical requirements of our partners and work closely with internal development teams to guide the direction of supply chain activities.
• Develop new analytical models for supply chain solutions.
• Execute strategic business objectives while working with key internal stakeholders to improve the supply chain with the latest internal and external information.
• Prepare and give detailed data-driven business reviews to senior management, focused on improving forecasting accuracy and associated impacts.
• Positively influence across diverse teams, rally support for initiatives, and help deeply technical teams create simple solutions to meet program goals.

Requirements

• Bachelor's degree in Supply Chain, Business, Engineering, Finance, or a related technical field.
• 5+ years of procurement, supply chain, inventory management, contract management, lease administration, or operations experience.
• 5+ years of process improvement, operational analysis, and financial analysis experience.
• Experience leveraging data through tools such as Excel, SQL, Tableau, QuickSight, or Python to influence cross-functional prioritization, identify improvement opportunities, and drive solutions.
• Experience managing cross-functional teams in a fast-paced environment.

Preferred Qualifications

• Master's degree in Business Administration, Finance, Economics, Computer Science, or a related field.
• 4+ years of program, project, product management, or leading a product implementation process experience.
• Experience in data centers, infrastructure service providers, or related technology companies.
• Lean Six Sigma Green Belt or Black Belt certification.
• Experience with value stream mapping or process flow analysis to identify systemic improvement opportunities.
• Experience translating defect patterns into requirements for software/automation teams.

Benefits

• Work-life balance: Flexibility as part of our working culture to support harmony between work and home.
• Inclusive team culture: Employee-led affinity groups fostering inclusion, ongoing events, and learning experiences (e.g., Conversations on Race and Ethnicity, AmazeCon).
• Mentorship and career growth: Endless knowledge-sharing, mentorship, and career-advancing resources to help you develop into a better-rounded professional.