Supply Chain Operations Manager

About the role

The Supply Chain & Operations Planning Manager drives end-to-end supply chain visibility, demand planning, production planning, and inventory optimization across product lines. This role oversees a team of supply chain and planning professionals and collaborates cross-functionally with procurement, production, sales, and finance to ensure the right products are available at the right time while maintaining mission and sustainability sourcing standards. The manager is a power user of the ERP system and champions data-driven decision-making.

Responsibilities

• Team Leadership & Development
  • Directly manage a team of supply chain and planning professionals, setting clear goals, prioritizing projects, and providing coaching and performance feedback.
  • Foster a culture of accountability, continuous improvement, and cross-functional collaboration.
  • Identify training and development opportunities to grow team capabilities in planning tools, ERP proficiency, and industry knowledge.
  • Set direction, define roles, responsibilities, and workflows as the team scales.
  • Maintain a safe and legal working environment, addressing or escalating safety concerns or unethical behavior.
• Demand Planning & Forecasting
  • Oversee the development and maintenance of rolling demand forecasts (monthly, quarterly, annual) by SKU, channel, and region using statistical models and market intelligence.
  • Collaborate with Sales, Marketing, and RDI to incorporate promotional calendars, new product launches, and seasonal trends into forecast models.
  • Monitor forecast accuracy and refine planning assumptions.
  • Coordinate with the Sales & Operations planning process to convert sales forecasts into materials and production planning.
• Supply Chain Management
  • Oversee end-to-end supply chain operations, including raw material availability, contract manufacturing coordination, inbound logistics, and finished goods inventory.
  • Ensure compliance with organic and sustainability sourcing standards (e.g., USDA Organic), partnering with Purchasing & Sourcing and Quality teams.
  • Develop and maintain supply chain performance KPIs and contingency planning strategies.
  • Work with the Purchasing team to guide pricing negotiations, lead times, and contract terms with suppliers and logistics partners.
• Production Planning
  • Direct the development and maintenance of master production schedules (MPS) aligned with demand forecasts, raw material inventory, and contract manufacturer capacity.
  • Translate finished goods demand into detailed material requirements using Syspro’s MRP/MPS modules.
  • Coordinate production scheduling with co-manufacturers and in-house teams, balancing efficiency with flexibility for short-lead promotional needs.
  • Monitor production output, yield variances, and schedule adherence; identify root causes for deviations and drive corrective actions.
  • Manage new product introduction (NPI) timelines, including BOM setup, trial runs, and initial inventory builds.
  • Partner with Quality Assurance to ensure production schedules accommodate hold periods, testing windows, and organic certification documentation.
• Syspro ERP Partnership & Optimization
  • Serve as the supply chain and operations subject matter expert for Syspro, translating business needs into system requirements.
  • Ensure accuracy and completeness of supply chain master data in Syspro (BOMs, item masters, supplier records).
  • Define business requirements for supply chain reports, dashboards, and workflows in Syspro.
• Inventory Management
  • Own the inventory management strategy, setting policies for service levels, working capital efficiency, and inventory health.
  • Establish and maintain reorder points, safety stock parameters, and slow-moving/obsolete inventory reserves.
  • Coordinate cycle count programs and physical inventory reconciliation with Inventory Coordinator and Accounting.
  • Hold accountability for overall inventory accuracy and integrity.
  • Define and maintain shelf-life and lot traceability policies for organic and perishable raw materials in Syspro.
• Reporting & Analytics
  • Define, own, and distribute weekly/monthly supply chain performance reports (fill rates, on-time delivery, inventory turns, forecast accuracy).
  • Identify supply chain risks and communicate mitigation strategies to senior team members.
  • Support financial planning processes with inventory projections and cost-of-goods modeling.
• Other duties as assigned.

Requirements

• Education & Experience
  • Bachelor’s degree in Supply Chain Management, Business, Operations, or related field.
  • 6+ years of progressive supply chain, planning, or operations experience, with at least 3 years in a people management role overseeing a team of 3 or more.
  • Proven experience in production planning, master scheduling, or manufacturing operations, ideally in skincare, cosmetics, or food & beverage.
  • Hands-on experience with Syspro ERP (MRP/MPS, procurement, inventory, manufacturing, or supply chain modules) strongly preferred.
  • Experience in the beauty, personal care, or food & beverage industry preferred.
  • Familiarity with organic certification supply chain requirements (USDA Organic, COSMOS, NSF, etc.) preferred.
  • APICS CPIM or CSCP certification (or in progress) preferred.
  • Experience with BI tools (Power BI, Tableau) or ERP-adjacent analytics platforms preferred.
  • Background working with contract manufacturers and/or co-packers preferred.
• Skills
  • Strong proficiency in demand forecasting methodologies and S&OP processes.
  • Advanced Excel skills; comfort with data analysis and building models from scratch.
  • Demonstrated ability to manage multiple suppliers and logistics partners simultaneously.
  • Excellent written and verbal communication skills; able to translate data into actionable recommendations for non-technical stakeholders.
• Physical Requirements
  • Prolonged periods sitting at a desk and working on a computer.
  • Must be able to lift up to 15 pounds at times.
  • Employees should be able to perform the essential functions of the job with or without reasonable accommodations.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Wellness Resources

Pay

Starting at $80,000; salary commensurate with experience.