Supply Chain Manager, Returnable Broker Operations

What You'll Do

• New Supplier Onboarding: Lead end-to-end onboarding of new suppliers into the Tesla Returnable Packaging Broker Program, including contract alignment, process integration, and system setup
• Program Expansion: Drive the rollout and standardization of the broker program across new and existing Tesla sites throughout North America, ensuring consistency in execution and compliance
• Broker & 3PL Management: Serve as the primary point of contact for Tier 1 brokers and 3PL partners; manage performance, service levels, and contract adherence
• KPI Monitoring & Reporting: Establish, track, and report on key performance indicators (KPIs) for all brokers, including return rates, transit times, damage rates, and cost per unit. Use data to drive continuous improvement
• Escalation Management: Act as the escalation owner for broker-related issues (e.g., delays, lost assets, compliance gaps), coordinating with internal teams (Logistics, Procurement, Operations) and external partners to resolve issues promptly
• Process Optimization: Identify and implement process improvements to increase returnable packaging utilization, reduce loss, and improve overall RPM efficiency
• Cross-Functional Collaboration: Partner closely with Supply Chain, Manufacturing, Procurement, and Packaging Engineering teams to align on program goals and ensure seamless integration with broader logistics operations

What You'll Bring

• Degree in Supply Chain Management, Logistics, Business, or equivalent in experience and evidence of exceptional ability
• Fluent in both English and Spanish (written and verbal) — essential for effective communication with suppliers and brokers across North America
• Minimum of 3 years of experience in logistics brokerage, 3PL management, or supply chain operations with direct experience managing third-party partners
• Understanding international trade programs (USMCA, IMMEX, CTPAT etc.) and familiarity with export compliance broker and classification workflows
• Demonstrated experience with KPI development, data analysis, and performance reporting
• Strong project management and organizational skills with the ability to manage multiple priorities in a fast-paced environment
• Proficiency in Microsoft Excel (advanced), ERP systems, and logistics tracking platforms

Benefits

• Competitive pay
• Medical plans > plan options with $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA
• Flexible Spending Accounts (FSA)
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program, Tesla