Supply Chain Manager

About the role

A growing organization within the consumer products space is seeking a Supply Chain / Customer Service Manager to serve as a key liaison between customers, internal teams, manufacturing partners, and logistics providers. This is an exciting opportunity for someone who thrives in a fast-paced environment and enjoys balancing customer service, order management, and supply chain operations.

Responsibilities

• Act as the primary point of contact for customers regarding order status, delivery timelines, open orders, and related communications.
• Manage order flow from placement through fulfillment, ensuring accuracy, timely updates, and successful execution.
• Monitor order activity and maintain accurate data, reporting, and date tracking within company systems.
• Partner closely with manufacturing facilities, logistics providers, and cross-functional teams to support shipping, inventory movement, and supply chain operations.
• Proactively follow up on open items, resolve issues, and ensure a high level of customer satisfaction.
• Support ongoing process improvements while maintaining exceptional attention to detail and organization.

Requirements

• Experience in customer service, order management, logistics, supply chain, or customer operations.
• Strong understanding of shipping processes, inventory flow, and order fulfillment.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.
• Excellent communication, organizational, and problem-solving skills.
• SAP experience is highly preferred.

Preferred Industry Background

• Cosmetics / Beauty (strongly preferred)
• Personal Care
• Food & Beverage
• Consumer Products
• Manufacturing or other turnkey environments

Benefits

• Medical, vision, dental, and life and disability insurance for contract/temporary professionals.
• Eligibility to enroll in the company 401(k) plan for hired contract/temporary professionals.