Supply Chain Manager

Job Summary

The Supply Chain Manager manages and oversees the supply chain function for assigned facility.

Responsibilities

• Manage location capacity planning 13 weeks rolling, in parallel to the labor capacity
• Handle designated customer accounts on a daily basis
• Prepare, set up and train staff on new developments, projects and customers
• Manage the external demand with our supply constraints to deliver customer service while optimizing our run strategy and establishing run rules
• Reach out for help cross functionally to meet the on time, in full customer expectations
• Establish best practices with demand planning time fences, weekly cadence and external reporting
• Execute and maintain functional best practices
• Serve as voice of the customer for sales when making priority decisions
• Schedule conference calls with customers or carriers to develop working relationships and interact with customer and carriers via phone or e-mail on a regular basis
• Oversee outbound planning of finished goods
• Analyze SAP reports and data
• Identifies and implement cost reductions
• Manage 4-7 department members
• Ensure material is available to eliminate line downtime
• Aid in the development and implementation and sustainment of policies and procedures
• Identify and drive best practices within total supply chain, including the development of supplier and supply related metrics
• Manage the supplier
• Manage designated customer orders and schedule orders for delivery. Adjust to the changing schedules driven by the customer
• Recommend potential issues to management by collecting customer information and analyzing customer needs
• Facilitate training on new developments with SAP
• Perform other duties as assigned

Required Knowledge & Competencies

• Experienced in conflict resolution
• Successfully analyzes and presents data to multiple levels of the organization
• Well-developed influence management and project management skills
• Ability to assess customer needs to resolve promptly and efficiently, handle customer issues
• Proven ability to build customer confidence with proper follow through and diffuse dissatisfied customer or carriers with calm, confident answers or solutions
• Strong verbal and written communication skills and ability to write effective e-mails to customers and carriers
• Ability to handle multiple high-pressure tasks

Qualifications

• At least 5-7 years of Supply Chain Planning and Materials Management experience
• 5+ years’ experience in managing people with proven ability to handle employee issues
• 4-year degree in a related program preferred
• ERP Program Experience Required: SAP
• Proficient with MS Office Suite, (Excel, Word and Power Point)
• Supply Chain experience in food/perishable manufacturing industries preferred