Supply Chain Manager , Amazon Robotics

About the role

On the Amazon Robotics (AR) team, we build dynamic partnerships between people and intelligent machines. This intricate collaboration helps Amazon fulfill orders with unmatched accuracy. Working in symphony with our robotic technology, employees extend their technical capabilities by working alongside some of the industry's most advanced technologies, including our fleet of autonomous mobile robots (the world’s largest), sophisticated control software, and technologies like language perception, machine learning, object recognition, and semantic understanding of environments. These technologies help deliver an ever-improving customer and employee experience while improving the safety of our facilities.

The Deployment Order Manager is a pivotal role within Amazon Robotics, focusing on execution performance for our customers. This position requires a proactive and motivated self-starter passionate about operational processes, capable of analyzing trends, and recommending as well as implementing process improvements. The ideal candidate will possess a strong enthusiasm for technology, excellent writing and communication skills, sound judgment, keen attention to detail, and a commitment to fostering a culture of inclusion.

Responsibilities

• Manage Deployment Engineering orders for multiple projects simultaneously.
• Collaborate and communicate with internal/external stakeholders on site health readiness and maintain a high bar of delivery excellence.
• Execute Equipment Install Plan (EIP) vs Sales Order (SO) mismatches; resolve and troubleshoot customer ticket issues.
• Present confidently to Amazon executives and other large audiences.
• Drive operational excellence by contributing to KPIs and SLAs.
• Drive order management process improvements, cost optimization, and scalability initiatives in collaboration with Robotics Supply Chain leadership.
• Actively support and foster a culture of inclusion.
• Contribute to process improvements, cost optimization, and sustainability initiatives.

Qualifications

• 3+ years of program or project management experience.
• 3+ years of working cross-functionally with tech and non-tech teams.
• 3+ years of defining and implementing process improvement initiatives using data and metrics.
• Bachelor's degree.
• Advanced knowledge of Excel (Pivot Tables, VLookups) and SQL.
• 3+ years of driving end-to-end delivery and communicating results to senior leadership.
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization.
• Experience within a distribution center, logistics, or manufacturing environment.
• 3+ years of supply chain experience.

Preferred Qualifications

• Experience building processes, project management, and schedules.

Benefits

• Medical, Dental, and Vision Coverage.
• Maternity and Parental Leave Options.
• Paid Time Off (PTO).
• 401(k) Plan.
• Sign-on payments and restricted stock units (RSUs).
• Health insurance (including medical, dental, vision, prescription, Basic Life & AD&D insurance, and options for Supplemental life plans).
• Employee Assistance Program (EAP) and Mental Health Support.
• Medical Advice Line.
• Flexible Spending Accounts.
• Adoption and Surrogacy Reimbursement coverage.
• 401(k) matching.
• Parental leave.

Pay

USA, MA, North Reading - $85,800.00 - $128,600.00 USD annually.