Supply Chain Manager, Amazon Business Services

About the role

Join us in building and celebrating the value of Amazon Business to buyers and sellers of all sizes and industries. Unlock your career potential.

Key job responsibilities

• Define and own the inventory positioning strategy across ABServ's managed location portfolio — establishing the frameworks, targets, and review cadences that determine how much inventory is held at every site, for every product, at every point in time
• Lead root cause investigation and systemic resolution when supply chain performance falls short — diagnosing failures across ordering, fulfillment, operations, and supplier execution, distinguishing one-time events from structural gaps, and driving cross-functional fixes that prevent recurrence
• Own the instock and availability narrative for leadership — translating complex, multi-variable supply chain signals into clear, decision-ready insights that inform strategic choices, not just report on the past
• Build and own the new customer launch planning framework — defining the forecasting methodology, cross-functional intake process, and planning infrastructure that makes onboarding new customers repeatable and scalable, replacing ad hoc coordination with a documented, durable process
• Drive automation of manual and reactive supply chain workflows — identifying where judgment-dependent processes can be replaced by data-driven systems, building the business requirements, and partnering with BI and Engineering to ship them
• Build the metrics, alerts, and mechanisms that give the team proactive visibility into inventory risk — defining what signals matter, what thresholds should trigger action, and who owns the response
• Develop and deepen cross-functional partnerships across Business Development, Operations, Vendor Management, Engineering, and Analytics — building the working relationships and shared processes that make supply chain execution possible at scale

About The Team

The AB Services team was established in Q2 2022 as a key enabler of turnkey managed services solutions — reducing customer costs, improving operational efficiency, and freeing bandwidth for customers to focus on their core business. ABServ delivers across a portfolio of deployment models: vending machines stocked with the PPE, IT peripherals, and MRO supplies employees need every day; shelf-ready programs that keep supply rooms and break rooms continuously replenished; and end-to-end site launch readiness that ensures every new customer location is operationally live from Day 1.