Supply Chain Analyst

Hampton Products is a leading North American provider of residential and commercial security and door hardware, builder’s hardware, cargo management, and portable security products. Founded in 1973, Hampton delivers industry-leading customer service and retail metrics through major North American retailers under the Brinks, Keeper, Universal Hardware, and Wright Products brands.

About the role

We are seeking a full-time, experienced, and self-motivated Supply Chain Planning Analyst to manage our Direct Import program from purchase-order receipt through final delivery. This customer-facing role requires frequent collaboration with retail partners, sales teams, suppliers, and freight forwarders and demands a detail-oriented, customer-first mindset.

Responsibilities

• Provide supply-chain analytics support through inventory reporting, safety-stock adjustment, and supply-chain performance metrics.
• Manage the end-to-end Direct Import program, from purchase-order receipt through delivery to the customer’s distribution center or port of entry.
• Serve as the primary point of contact for customer replenishment and Asia order-management teams, responding to order-status inquiries, ship-window changes, and exception requests in a timely and professional manner.
• Review, validate, and place direct-import orders, ensuring accuracy of item, quantity, pricing, and ship window against customer requirements.
• Coordinate with overseas suppliers and factories on production schedules, booking timelines, and cargo-readiness dates.
• Manage container bookings, consolidation planning, and load optimization with freight forwarders to maximize container utilization and minimize freight cost per unit.
• Create, review, and process international shipping documentation—commercial invoices, packing lists, bills of lading, and certificates of origin—for accuracy and customs compliance.
• Monitor on-water inventory and estimated arrival dates; proactively communicate delays and present recovery options to customers and sales.
• Maintain customer-specific routing guides, labeling, packaging, and EDI compliance requirements to drive toward zero chargebacks.
• Partner with customs brokers on entry filing, HTS classification, duty, and trade-compliance matters when required.
• Track and report Direct Import program metrics, including on-time ship, on-time delivery, fill rate, and cost variance.
• Support customer line reviews and new-item setup with lead time, minimum order quantity, and cost inputs.
• Manage invoice and First Cost process with customers.
• Prepare, run, and distribute recurring inventory reports—on-hand, on-order, aged and obsolete inventory, weeks of supply, and inventory turns.
• Analyze demand variability, lead-time performance, and service-level targets to recommend and implement safety-stock adjustments.
• Prepare and attend weekly meetings to support supply-chain metric reporting.
• Conduct ad-hoc analysis for leadership on cost reduction, network optimization, and process-improvement opportunities.
• Maintain system data integrity in the item master for assigned items, including lead times and planning parameters, and ensure new-item setup is complete.

Requirements

• Bachelor’s degree in Business Administration, Supply Chain Management, or Logistics from a four-year college or university.
• Minimum of 3 years of progressive experience in supply chain, import, or logistics, or an equivalent combination of education and experience in the durable consumer-goods industry.
• Demonstrated customer-service orientation with the ability to build trust through proactive, accurate, and responsive communication.
• Exceptional attention to detail and follow-through in a deadline-driven environment.
• Strong problem-solving skills with an analytical mindset.
• Experience with ERP/MRP/Demand Planning Systems and procurement practices.
• Excellent verbal/written communication, analytical skills, and management follow-through.
• Ability to collaborate cross-functionally and build consensus without direct authority.
• Ability to think “outside the box” and propose creative process improvements.
• Direct-import or replenishment experience with major retail accounts such as Ace Hardware, Walmart, Home Depot, Lowe’s, or Costco, and familiarity with their vendor portals, preferred.
• Familiarity with EDI transactions (850, 855, 856, 810) preferred.
• Working knowledge of international shipping, Incoterms, customs documentation, and ocean-freight processes is a plus.
• APICS CPIM/CSCP or Licensed Customs Broker certification preferred.

Benefits

• Cafeteria plans: medical, dental, vision, life insurance, and AD&D (twice your salary).
• Flexible Spending Account (FSA) and Health Savings Account (HSA).
• Long-term and short-term disability coverage.
• Voluntary benefits: voluntary life and AD&D, accident insurance, critical illness, and more.
• Hybrid schedule, vacation, PTO, sick leave, and generous holidays.
• Community-giving opportunities.
• Wellness program.