Supply Center Specialist

About the role

This position is with a global leader in serving the scientific community, generating approximately $40 billion in annual revenue and committed to making the world healthier, cleaner, and safer. The Supply Center Specialist will carry out on-site product inventory maintenance and optimization while supporting eBusiness initiatives. The role works closely with the Sales Team to optimize inventory, improve the customer experience, and support the continued growth of onsite stocking programs through effective inventory management, merchandising, customer support, and operational efficiency.

Responsibilities

• Maintain inventory and storage units by receiving deliveries, unpacking stock, restocking shelves, cleaning units, performing physical inventory counts, and maintaining visual identification and branding standards.
• Order inventory using SCMS or manual systems by collecting sign-out sheets or forms, compiling depleted inventory lists, placing restocking orders, and adding new products as needed.
• Rotate inventory using first-in, first-out practices to minimize product expirations.
• Maintain the appropriate product mix by adding and deleting products and supporting new product introductions to meet evolving customer needs.
• Ensure a positive customer experience by maintaining merchandising standards, branding standards, accurate inventory quantities, appropriate product mix, and proper equipment condition.
• Proactively seek customer feedback and identify opportunities to improve internal and external business relationships.
• Maintain approved labeling, signage, promotional materials, sign-out sheets, MSDS documentation, Certificates of Analysis, and other administrative materials.
• Respond to customer inquiries, support spot orders, update inventory information, and maintain customer lists, reports, and transaction records for billing purposes.
• Provide real-time customer feedback and competitive intelligence to the Supply Center team and sales account teams.
• Determine customer inventory requirements in collaboration with the Supply Center team and Sales Account Manager.
• Support eBusiness initiatives by sharing account-specific knowledge and maximizing key account relationships.
• Use the preferred ordering mechanism, SCMS, for inventory management activities.
• Implement and support product shows, seminars, on-site promotions, and other promotional events related to the Supply Center.
• Communicate ideas for improving inventory management efficiency to the Supply Center team and account sales management.
• Complete all required training.
• Support training of backfill Supply Center Specialists and new hires as assigned.
• Perform other related duties as required.

Requirements

• High School Diploma required.
• Bachelor’s degree in a Science-related field is preferred but not required.
• Recent graduates will also be considered.
• Experience in a lab or customer service or sales or research & development, or a related field is highly desired.
• Order management experience, including unpacking, organizing, and putting away inventory.
• Strong customer-service orientation and awareness of market trends and competitors.
• Ability to anticipate customer needs and problems and develop effective solutions.
• Strong sense of urgency, positive attitude, and proactive approach to work.
• Innovative mindset with a willingness to improve processes and adapt to change.
• Confidence to learn new tasks, try new approaches, and learn from mistakes.
• Strong collaboration, motivation, and teamwork skills.
• Ability to build effective partnerships with customers and colleagues.
• Ability to work independently and remain self-motivated preferred.
• Strong organizational and inventory management skills.
• Ability to maintain accurate records and follow inventory control procedures.
• Effective written and verbal communication skills.