Supply Center Specialist

Shift: Mon – Fri 9 am – 5 pm

Environmental Conditions

• Cold Room/Freezers (-22°F / -6°C)
• Office environment
• Some degree of PPE required (safety glasses, gowning, gloves, lab coat, ear plugs, etc.)

About the Role

As a Supply Center Specialist, you will deliver a best-in-class customer experience within a scientific retail environment, supporting researchers and lab personnel by maintaining optimized product availability, merchandising standards, and efficient on-site operations. Serving as the primary point of contact for Thermo Fisher’s on-site Customer Supply Center, you will ensure customers have immediate access to critical laboratory supplies while upholding branding, safety, and service excellence.

Responsibilities

• Provide exceptional customer service by building strong relationships with on-site scientists, lab managers, and procurement teams to anticipate needs and resolve product-related inquiries quickly.
• Oversee daily inventory management, including receiving, unpacking, restocking, rotating, and auditing stock to maintain optimal product mix and accuracy.
• Maintain merchandising and branding standards, ensuring the Supply Center is visually organized, compliant, and reflective of Thermo Fisher’s brand.
• Support growth initiatives by identifying new product opportunities and implementing on-site promotions, product shows, and customer engagement events.
• Collaborate with commercial teams to communicate customer feedback, trends, and competitive intelligence to drive business improvement and increase market share.
• Utilize internal systems (e.g., Supply Center Management System) to manage orders, monitor usage trends, and ensure accurate and timely replenishment.
• Analyze purchasing trends through Supply Center reporting to identify market share opportunities.
• Implement and assist with product shows, seminars, and other on-site promotional events tied to the Supply Center.
• Complete all required training.
• Perform other related duties as assigned, including training and onboarding new Supply Center Service Representatives.

Requirements

• High school diploma required.
• Bachelor’s degree in Science desirable but not required.
• Minimum of 1 year of proven experience in customer service, retail, sales, research & development, or a related field.

Skills

• Organized, detail-oriented, and able to work autonomously.
• Customer-centric with the ability to quickly understand and respond to customer requirements.
• Able to anticipate site needs and problems while crafting solutions in partnership with the Commercial Account Manager.
• Demonstrates a sense of urgency, contagious optimism, and a “can-do” demeanor.
• Innovative and never satisfied with the status quo.
• Embraces challenges and change as opportunities.
• Courage and confidence to try new things and learn from mistakes.
• Encourages, motivates, and collaborates with others.
• Builds effective partnerships with customers and colleagues.

Working Conditions

• Work hours must be performed during normal business hours to match delivery times and customer hours.
• Daily car travel to and from account locations is required; mileage is reimbursed.
• Required to lift up to 15 lbs.
• May be required to stand for long periods while performing work duties.

Pay

The hourly pay range for this position based in Connecticut is $19.64–$29.45. This position may also be eligible for a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy.

Benefits

• A choice of national medical, dental, and vision plans, including health incentive programs.
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement.
• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave).
• Accident and life insurance, and short- and long-term disability in accordance with company policy.
• Retirement and savings programs, such as a competitive 401(k) U.S. retirement savings plan.
• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount.