Supplier Relations Specialist

About Us

At apexanalytix, we’re lifelong innovators! Since our founding nearly four decades ago, we’ve been consistently growing, profitable, and delivering the best procure-to-pay solutions to the world. We’re the perfect balance of established company and start-up. You’ll find a unique home here, working with clients recognized on The Global 2000. They trust us to provide the latest in controls, audit, and analytics software every day. Industry analysts consistently rank us as a top supplier management solution, and you’ll be helping build that reputation.

About the Role

The Supplier Relations Specialist is responsible for calling to obtain accounts receivable statements from our client's suppliers that reflect up-to-date account transactions. This role plays a vital role in communication and relationship building with our client’s suppliers, capturing outstanding transactions not yet processed by our client. The position is 100% onsite at our headquarters in Greensboro; no remote options are available.

Responsibilities

• Successfully contact assigned suppliers using Auto-dialer technology.
• Maintain phone etiquette standards; adhere to professional communication during inbound/outbound phone calls and emails with each supplier.
• Validate existing supplier contacts inside databases and source new supplier contacts during phone calls to enlarge the supplier database.
• Locate new phone numbers and emails to reach suppliers with incomplete contact information (phone/email) through alternative research using internal/external resources.
• Deliver all received supplier responses in a timely manner to the Account Review Team.
• Utilize UiPath bot application to send on-demand emails.
• Consistently and timely follow up with suppliers until a statement is received; at minimum every five (5) business days or until the supplier provides a satisfactory response or pending additional support for resolution.
• Complete assigned projects ahead of established deadlines.
• Timely re-contact suppliers for an updated statement when the previous statement date has expired, and credits are now in scope and ready to pursue.
• Document supplier communication (to, from) in the database for real-time updates.

Targets and Performance

• Achieve weekly and monthly individual targets for calls, exports, and recoveries.
• Targets are set the first day of each month by upper management and communicated by your Manager.
• Maintain high-quality notes and track communication exchanges with suppliers.

Skills and Attributes

• Work efficiently and independently.
• Capability to focus on assigned tasks and complete them ahead of time.
• Proactively ask questions and notify the management team of potential concerns before they occur.
• Dependable and constructively handle issues with involved parties.

Requirements

• Two (2) years of customer service or accounting/business-related experience.
• Experience contacting suppliers/customers by email and phone.
• An associate’s degree in accounting, business administration, or equivalent; a bachelor’s degree is preferred. Relevant experience will be considered in lieu of education.
• Adept at prioritizing duties in a fast-paced environment.
• Strong attention to detail.
• Excellent teaming skills with the ability to work productively in a team setting.
• Demonstrated ability to read and comprehend various account statements.
• Outstanding verbal and written communication skills for internal and external customers.
• Proficiency in the use of Internet and MS Office (Excel, Word, Outlook) software applications.

Benefits

At apexanalytix, we value our associates and offer competitive benefits tailored to the countries we serve. Our BeWell@apex initiative encourages growth in six key wellness areas: Emotional, Physical, Community, Financial, Social, and Intelligence. We provide resources such as:

• A strong Mentor Program.
• An Internal Training Portal.
• Education, Tuition, and Certification Assistance.