Supplier Quality Specialist - 3rd Shift (Starlink Supply Chain Reliability)

Responsibilities

• Improve the issue ticket landscape as it pertains to our specific products
• Dissect the issue ticket landscape and identify specific actions to improve vendor performance
• Own the non-conformances that are found at vendors (Supplier Deviation Requests), IQC (Incoming Quality Control), and production
• Partner with the vendors to institute new processes or actions to reduce the number of issues and reduce supply chain risk
• Improve our existing quality management processes while working with vendors to improve their performance
• Manage our containment, receiving, and precision inspection non-conformances, and find a path of resolution for the non-conformances that exist, carrying out any required disposition actions
• Create improvements within SpaceX’s supply base to facilitate a more stable supply chain
• Provide technical support onsite at suppliers as appropriate to ensure part reliability
• Work closely with engineering, procurement and production teams to assure high quality parts and services that meet all requirements
• Analyze quality metrics to identify trends and pinpoint systemic root causes
• Partner with Supply Chain Reliability Engineers to eliminate recurring non-conformances and ensure part reliability, including supplier improvement plans
• Review and assess supplier manufacturing processes and quality systems, including new supplier onboarding and audit evaluation
• Provide feedback as appropriate on manufacturing methods and technologies during supplier product lifecycle
• Execute supply chain non-conformance management processes, including SDR, MRB, return to vendor (RTV), supplier corrective and preventive action (CAPA), and Production Issue Ticket review
• Cultivate network across SpaceX and build relationships with cross-functional groups to identify, reduce and ultimately eliminate impacts from vendor defects
• Aid the team in developing policies, standards, processes, and documentation as necessary to ensure continued success

Qualifications

• High school diploma or equivalency certificate
• 2+ years of experience in engineering, supply chain, manufacturing or quality OR a bachelor's degree in engineering or supply chain
• Strong written and verbal communication skills, able to liaise cross functionally, internally and externally, make presentations to team members and management
• Strong understanding of manufacturing processes and technical requirements
• Deep technical domain experience in one or more commodity types, such as machined, injection molded, or electronic parts
• Experience reading engineering drawings, including Geometric Dimension and Tolerance (GD&T)
• Experience with AS9100 or similar quality management system standard
• Knowledge of supplier quality processes (Part or Supplier Approval Processes, First Article Inspection Reports, etc.)
• Direct experience interfacing with suppliers, corrective/ preventive action systems, supplier portals
• Proficiency in MS Office applications
• Proficiency with lean concepts and statistical and data analytics