Supervisory Veterans Service Representative (VSR).

Duties

The incumbent directs, plans, and assigns work priorities for subordinates, demonstrates expertise in all phases of claims processing, and has final technical authority over the final work product. Advises the division manager or assistant division manager on the daily operation of assigned team(s) (e.g., performance and workload management) to achieve goals and objectives of VA benefits programs as they relate to the division. Liaises with other government and non-government agencies such as Veterans Service Organizations (VSO) to facilitate cooperative efforts/exchanges in programs benefiting veterans.

Responsible for supervising personnel (e.g., issuing supervisory instructions, evaluating subordinate performance, hearing and resolving employee complaints, effecting disciplinary actions, identifying training needs, and conducting interviews to include making recommendations for position appointments, promotions, or reassignments). Provides oversight when responding to higher-level inquiries or obtaining necessary information or evidence to ensure pending claims are properly adjudicated. Maintains effective labor/management relationships and accomplishes personnel management duties in accordance with applicable laws, policies, labor/management agreements, and employment opportunities, laws, directives, and regulations.

Work Schedule

Full-time, Monday through Friday, 7:00 AM - 3:30 PM. Compressed/Flexible schedule not available. Telework is eligible for situational (ad hoc) approval only, not routine or recurring. This is not a virtual position.

Requirements

As a condition of employment, the selectee must serve a 1-year probationary period and meet additional conditions:

• U.S. Citizenship required
• Selective Service Registration required for males born after 12/31/1959
• Subject to background/security investigation
• Selectees must complete an online onboarding process and provide acceptable identification

Qualifications

To qualify by the closing date (10/24/2026), applicants must meet the following:

• Time-in-Grade Requirement: 52 weeks at the GS-12 level (submit SF-50 as proof)
• Specialized Experience: One year of GS-12 level experience in technical assignments affecting VA's Compensation and Pension (C&P) Benefits Programs, including interpretation of laws, regulations, and authoritative opinions.

Experience includes paid and unpaid work, with part-time credited proportionally. Physical requirements are mostly sedentary with occasional walking, standing, and light carrying.

Additional Information

• CTAP eligibility requires submission of agency notice, performance rating, and SF-50
• Placement policy allows for reassignment, transfer, appointment, or reinstatement
• Financial Disclosure Report not required
• Bargaining Unit: No