Supervisory Veterans Service Representative (Coach).

Duties

• Advises superiors regarding daily team operations to include operational problem and needs.
• Develops workload plan and assigns work to the team.
• Monitors team quality and timeliness in relation to performance goals.
• Ensures continuous staff productivity throughout tour of duty to accomplish local and national goals.
• Interprets laws, regulations, policies, procedures and rules to ensure compliance.
• Liaises with governmental and non-governmental agency officials to facilitate cooperation regarding veteran programs.
• Resolves work issues requiring a high level of judgment due to varying guidelines.
• Addresses personnel issue to mitigate effect on VSC and/or team performance.
• Elicits information from stakeholders to resolve issues or obtain evidence in claims adjudication.
• Interprets VSC data to identify concerns and take corrective action.
• Interview candidates for vacant positions and make recommendations for selection.
• Addresses employee disciplinary matters.
• Receives and resolves employee concerns, complaints, or grievances.
• Evaluates employee performance to recommend promotions, awards, and recognition.
• Evaluates employee performance to identify the necessity for remedial actions.
• Validates quantitative data prior to submission to higher-level management to include appropriate recommendation.
• Provides oversight of responses to higher-level inquiries.
• Serves as a representative of the VSC on Committees, at meetings, or at conferences.
• Performs review and concurrence of benefit determinations to fulfill regulatory signature requirements.

Work Schedule

Work Schedule: Full Time, Monday - Friday 8:00am - 4:30pm. Compressed/Flexible: Available. Telework: Yes - This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position. Virtual: This is not a virtual position.

Requirements

• Serve a 1-year probationary period (or 1‑year trial period or 2‑year trial period) during which fitness and continued employment advancing the public interest will be evaluated; employment will be terminated unless written certification is received that continued employment advances the public interest.
• Must be a U.S. Citizen.
• Selective Service Registration is required for males born after 12/31/1959.
• Subject to background/security investigation.
• If not previously completed in a Federal position, selectees must serve a one‑year supervisory probationary period.
• Selected applicants must complete an online onboarding process.
• Acceptable form(s) of identification required to complete pre‑employment requirements; effective May 7, 2025, driver's licenses or state‑issued ID cards that are not REAL ID compliant cannot be used.

Qualifications

• Time‑in‑Grade Requirement: For a GS‑13 position, applicants must have served 52 weeks at the GS‑12 level (or meet applicable exemptions).
• Minimum Qualification (Specialized Experience): One (1) year of specialized experience equivalent to the GS‑12 level in the Federal Service, defined as performance of technical assignments affecting VA's Compensation and Pension (C&P) Benefits Programs, including interpretation of Federal, state, local laws and regulations, C&P laws and regulations, or precedent opinions of the Court of Appeals for Veterans' Claims and authoritative opinions of the General Counsel.
• Volunteer Experience: Volunteer work (including National Service programs) is credited and can translate directly to paid employment.
• Full vs. Part‑Time Employment: Full‑time = ≥35 hours/week; part‑time experience credited on a pro‑rated basis when average hours per week are specified.
• Physical Requirements: Position is mostly sedentary.
• For more information on qualification standards, see the United States Office of Personnel Management website.

Additional Information

Under the Fair Chance to Compete Act, the VA does not request criminal history prior to a tentative job offer. The VA supports telework to attract and retain talent, increase productivity, and prepare for emergencies; telework eligibility will be discussed during the interview process. The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal/VA competitive service employees with selection priority over other candidates for competitive service vacancies, provided appropriate documentation is submitted and a final rating of 85 or more is achieved. The VA’s placement policy states that posting this announcement does not obligate management to fill a vacancy by promotion; the position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. The VA does not deny employment to those who have faced financial hardship or periods of unemployment. Veterans and transitioning service members are encouraged to apply; special employment consideration is given to persons with disabilities (including those eligible under 5 CFR 213.3102(u), Schedule A) and disabled veterans with a compensable service‑connected disability of 30% or more.