Supervisory Transportation Assistant

Duties

• Assures staff make the appropriate eligibility determinations for transportation and beneficiary travel reimbursements for healthcare visits
• Modifies processes when needed and evaluates the ongoing operational flow of the Beneficiary Travel (BT) program
• Performs training for staff on a variety of transportation management and patient related software
• Collaborates with others for transportation workload forecasting, scheduling design, procedure development, and quality improvement implementation
• Manages program operations to identify and define requirements for the use of automated systems when dispatching and routing drivers
• Promotes the enhancement and facilitation of access to transportation services, including the integration and coordination of services
• Maintains contact with clinical personnel and other staff in various clinic settings to resolve delays and misunderstandings in the medical administrative aspects of providing medical care
• Investigates patient complaints on travel eligibility issues and prepares written responses
• Maintains in-depth training to ensure that Medical Administration Service (MAS) and other identified Medical Center staff are educated and accountable for data management as it relates to the Beneficiary Travel Program
• Performs other related duties as assigned

Qualifications

• Specialized experience: Applicants must have at least one (1) full year of specialized experience equivalent to at least the next lower grade level (GS-7) in Federal Service that has given you the knowledge, skills, and abilities necessary to perform the duties of a Supervisory Transportation Assistant GS-8.
• Specialized experience includes managing transportation program operation; overseeing transportation staff; developing, adapting, and implementing policies and plans to support transportation services; assessing transportation productivity, effectiveness, and efficiency of program operations; performing workload forecasting; dispatching and routing drivers; analyzing and resolving problems; and communicating with a range of individuals.

Competencies

• Conflict Management
• Influencing/Negotiating
• Manages Resources
• Partnering
• Planning and Evaluating
• Situational Judgment Test

Physical Requirements

• This is primarily a sedentary position, but the work requires some walking, bending, stooping, and carrying of light objects such as manuals, documents, etc.
• Concentration and sustained performance under prolonged stress is required because of the time factors involved in completion of work assignments within deadlines.

Physical Demands

• Full year of work is considered to be 35-40 hours of work per week.
• All experience listed on your resume must include the month and year start/end dates.
• Part-time experience will be credited on the basis of time actually spent in appropriate activities.

Other Information

• IMPORTANT: A full year of work is considered to be 35-40 hours of work per week.
• For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
• Duties include but are not limited to:

• Assures staff make the appropriate eligibility determinations for transportation and beneficiary travel reimbursements for healthcare visits
• Modifies processes when needed and evaluates the ongoing operational flow of the Beneficiary Travel (BT) program
• Performs training for staff on a variety of transportation management and patient related software
• Collaborates with others for transportation workload forecasting, scheduling design, procedure development, and quality improvement implementation
• Manages program operations to identify and define requirements for the use of automated systems when dispatching and routing drivers
• Promotes the enhancement and facilitation of access to transportation services, including the integration and coordination of services
• Maintains contact with clinical personnel and other staff in various clinic settings to resolve delays and misunderstandings in the medical administrative aspects of providing medical care
• Investigates patient complaints on travel eligibility issues and prepares written responses
• Maintains in-depth training to ensure that Medical Administration Service (MAS) and other identified Medical Center staff are educated and accountable for data management as it relates to the Beneficiary Travel Program
• Performs other related duties as assigned

Work Schedule

• Full Time - Monday - Friday 8:00am - 4:30pm

Recruitment & Relocation Incentives

• Not authorized

Critical Skills Incentive (CSI)

• Not approved