Supervisory Medical Support Assistant

We need to output HTML fragment with sections: h3 for headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Use ul/li for lists, p for prose. Do not repeat job title as heading. Do not include Job ID etc. Remove boilerplate. Keep substantive info. We need to parse the posting. Key sections: - Summary: description of role: "The Supervisory Medical Support Assistant (MSA) responsible for the administrative and clerical operations supporting multiple inpatient Medical/Surgical units and the Intensive Care Unit (ICU). The Supervisory MSA provides supervision through a tiered structure that includes multiple Lead Medical Support Assistants - subordinate inpatient Medical Support Assistants - and a Program Support Assistants." We can put that under About the role (h3) with p. - Qualifications: includes basic requirements, citizenship, education, etc. Also specialized experience and KSAs. We'll need to include Requirements/Qualifications sections. The instruction: use h3 for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can have Requirements and Qualifications separate? Might combine. But we need to include only when posting has real specific content. We have qualifications content. We'll put under Qualifications h3. - Responsibilities: list of duties. We'll put under Responsibilities h3 with ul. - Skills: maybe from KSAs? Could be separate Skills section. But we have KSAs listed under Experience and Demonstrated Knowledge - Skills - and Abilities. Could treat as Skills. We'll include Skills h3 with ul. - Benefits: includes Paid Time Off, Parental Leave, Child Care Subsidy, Retirement, Insurance, etc. Also Pay section: "Competitive salary and regular salary increases" plus mention of Above Minimum Rate of the Grade. Also Work Schedule: 40 hours per week Monday-Friday 8:00 am to 4:30 pm. So we need Pay and Schedule sections if they have real content. Pay: we have "Competitive salary and regular salary increases" and "When setting pay - a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade)". That's substantive enough. So Pay h3 with p. - Schedule: Work Schedule: 40 hours per week - Monday-Friday - 8:00 am to 4:30 pm. So Schedule h3 with p. - Benefits: list of benefits: Paid Time Off (37-50 days annual PTO per year (13-26 days annual leave - 13 days sick leave - 11 paid Federal holidays per year)), Selected applicants may qualify for credit toward annual leave accrual based on prior work experience or military service, Parental Leave: after 12 months up to 12 weeks paid parental leave, Child Care Subsidy: after 60 days, full time employees with total family income below $144,000 may be eligible for childcare subsidy up to 25% of total eligible childcare costs for eligible children up to monthly maximum $416.66, Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% contributions by VA, Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement), Telework: Not available, Virtual: Not a virtual position. Also Recruitment/Relocation Incentives (Sign-on Bonus): Not authorized, Permanent Change of Station (Relocation Assistance): Not authorized. Those are benefits? They are more like not authorized; but we could include them but they are not benefits. The instruction: include a section ONLY when posting has real, specific content for it — never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. So we have actual content for Benefits (PTO, parental leave, childcare subsidy, retirement, insurance). So we include Benefits h3 with ul. We also need to maybe include Requirements h3 for basic requirements (citizenship, education, etc). But we already have Qualifications h3 covering that. The instruction says we can use those headings; we can choose to have Qualifications and maybe Requirements combined? But we have both basic requirements and specialized experience. Could split: Requirements h3 for basic requirements (citizenship, education, etc) and Qualifications h3 for specialized experience and KSAs. However the instruction says "use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)". It's just examples; we can include both Requirements and Qualifications if we have content. Let's do that. Thus sections: - About the role (h3) p summary. - Requirements (h3) p or ul for basic requirements: Citizenship, Education, etc. We'll list as ul. - Qualifications (h3) p or ul for specialized experience and KSAs: Experience (one year equivalent to GS-7) and list of KSAs (1-6) and Demonstrated Knowledge - Skills - and Abilities (1-4). We'll combine into ul. - Responsibilities (h3) ul of duties. - Skills (h3) maybe we could omit if we already covered KSAs under Qualifications. But we could still include Skills separate? Might be redundant. The instruction: prefer a few substantive sections over many thin ones. So maybe we combine KSAs into Qualifications and not have separate Skills. But we already have Qualifications; we could keep Skills omitted. However we need to include Skills only if posting has real specific content for it. The posting does have KSAs, but we already placed them under Qualifications. Could still have Skills but would be thin. Better to omit Skills section. - Benefits (h3) ul. - Pay (h3) p. - Schedule (h3) p. We must not include HTML wrapper tags. Just output the fragment. Let's craft. Need to ensure we preserve all substantive information. Let's extract details. About the role: "The Supervisory Medical Support Assistant (MSA) responsible for the administrative and clerical operations supporting multiple inpatient Medical/Surgical units and the Intensive Care Unit (ICU). The Supervisory MSA provides supervision through a tiered structure that includes multiple Lead Medical Support Assistants - subordinate inpatient Medical Support Assistants - and a Program Support Assistants." We'll keep that. Requirements (basic): - Citizenship: Citizen of the United States (Non-citizens may be appointed when it is not possible to recruit qualified citizens in accordance to 38 U.S.C.7407(a)) - Experience and Education: Experience: None OR Education: High school diploma - General Education Development equivalency certificate - or proficiency certificate from a State or territorial-level Board or Department of Education - Licensure/Certification/Registration: None required - Grandfathering Provision: All MSAs employed in VHA in this occupation on the effective date of this qualification standard are considered to have met all qualification requirements for the title - series - and grade held - which are a part of the basic requirements of the occupation - For employees who do not meet all the basic requirements required in this standard - but who met the qualifications applicable to the position at the time they were appointed to it - the following provisions apply: Employees who are appointed on a temporary basis prior to the effective date of the qualification standard may not have their temporary appointment extended or be reappointed - on a temporary or permanent basis - until they fully meet the basic requirements of the standard; Employees retained in this occupation under this provision who subsequently leave the occupation lose protected status and must meet the full VA qualification standard requirements in effect at the time of reentry to the occupation; NOTE: This provision is not intended to regularize appointments/placements - Foreign Education: To be creditable - education completed outside the U.S. must have been submitted to a private organization that specializes in the interpretation of foreign educational credentials and such education must have been deemed at least equivalent to that gained in conventional U.S. programs - Physical Requirements: See VA Directive and Handbook 5019 - Employee Occupational Health Service for requirements - English Language Proficiency: Candidates must be proficient in spoken and written English in accordance with 38 U.S.C.7403(f) - Grade Determinations: Creditable Experience: To be creditable - the experience must have demonstrated the knowledge - skills and abilities (KSAs) associated with current MSA responsibilities or an equivalent administrative patient support role in a non-VA medical inpatient or outpatient setting; Experience satisfying this requirement may be paid/non-paid employment as an MSA or an equivalent position in a non-VA hospital or clinic setting; Part-Time Experience: Part-time experience as an MSA or equivalent administrative patient support in a non-VA medical inpatient or outpatient setting is creditable according to its relationship for the full-time workweek; For example - an MSA employed 20 hours a week - or on a 1/2-time basis - would receive one full-time workweek of credit for each two weeks of service; Quality of Experience: Qualifying experience must be at a level comparable to MSA experience or equivalent administrative clinical support role in a non-VA medical inpatient or outpatient setting at the next lower grade level; For all assignments above the full performance level - the higher-level duties must consist of significant scope - administrative independence - complexity (difficulty) - and range of varieties as described in this standard - at the specified grade level and be performed by the incumbent at least 25% of the time That's a lot. Might be too much but we need to preserve all substantive information. However the instruction says prefer a few substantive sections over many thin ones. But we must preserve all substantive information; we can't omit details. So we need to include them. We'll put them in ul under Requirements. Qualifications (specialized experience and KSAs): - Experience: One year of experience equivalent to the GS-7 grade level - Advanced knowledge of medical terminology and a wide range of clinical flow processes relating to access to care across multiple clinics - specialties - and/or community - Skill in communicating with individuals to obtain the desired effect and coordinating with a variety of interdisciplinary care team staff - Ability to utilize numerous advanced patient systems in support of multiple clinics in an interdisciplinary setting - Ability to organize work - set priorities - and delegate tasks/responsibilities in order to meet deadlines. - Ability to provide staff development and training - Ability to manage staffing requirements - manage workflow priorities - and adjust the flow of work to meet team and patient needs (includes ability to follow-up on pending issues and demonstrate an understanding of the impact of incomplete work across multiple clinics) - Demonstrated Knowledge - Skills - and Abilities: 1. Ability to provide the full range of administrative and supervisory duties in a patient support setting - which includes assignment of work - performance evaluations - selection of staff - and recommendation of awards and/or advancements 2. Ability to collaborate - communicate - and demonstrate customer service and interpersonal skills with internal and external customers to ensure quality/continuity of care and ensure compliance with established policies and regulations 3. Ability to provide briefings - orientations - staff development - and training related to administrative functions in a patient support setting 4. Ability to delegate authority - evaluate and oversee people and programs - accomplish program goals - and adapt to changing priorities We'll put as ul. Responsibilities: list from "Major duties include (but not limited to):" then bullet list. Let's extract each duty line: - Delegates day-to-day operational oversight to the Lead MSAs on each unit - Retain overall supervisory authority and accountability for the team's performance - conduct - and administrative output - Responsible for coordinating administrative workflows that directly affect patient flow - bed management - admissions/discharges/transfers - Plans - assigns - and reviews the work of Lead MSAs - subordinate inpatient MSAs - and the Program Support Assistants -