Supervisory Medical Support Assistant

Summary The position serves as a Supervisory Medical Support Assistant (MSA) within the Office of Community Care . Duties include coordination of care for consult management. Qualifications Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. Basic Requirements United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA PolicyExperienceNo experience requiredEducationHigh school diploma - General Education Development equivalency certificate - or proficiency certificate from a State or territorial-level Board or Department of EducationLicensure/Certification/RegistrationNone English Language ProficiencyCandidates must be proficient in spoken and written English in accordance with 38 U.S.C.7403(f)May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria)Grade Determinations: In addition to the basic requirements for employment listed above - the following education and experience criteria must be met when determining the grade of candidates: GS-8: Experience: One year of experience equivalent to the GS-7 grade level leading or supervising MSAs or equivalent administrative patient support staff in a non-VA medical inpatient - outpatient - or interdisciplinary settingAssignmentSupervisory MSAs at this level plan and direct programs at medical centers and/or satellite outpatient clinicsThey have full responsibility for supervising at least one subordinate MSA team leader - supervisor - or equivalent administrative patient support staff in a non-VA medical inpatient - outpatient - or interdisciplinary settingAssignments at this level include - but are not limited to: evaluating the work of subordinate staffresolving complex problems to ensure patient services are metidentifying educational or training needsmaking final decisions on hiring selectionsevaluating performance - and taking disciplinary action when necessaryThe employee has administrative and professional responsibility for planning and directing the subordinate lead - supervisor - and MSA's activitiesResponsible for extracting and analyzing data to provide reports to senior management in support of tracking measuresDemonstrated Knowledge - Skills - and AbilitiesCandidates must demonstrate all of the KSAs below: iAbility to provide the full range of administrative and supervisory duties to at least one subordinate MSA supervisor or team leader in a patient support setting which includes assignment of work - performance evaluations - selection of staff - and recommendation of awards and/or advancementsiiAbility to collaborate - communicate - and demonstrate customer service and interpersonal skills with internal and external customers to ensure quality/continuity of care and ensure compliance with established policies and regulationsiiiAbility to provide briefings - orientations - staff development - and training in a patient support settingivAbility to manage fiscal matters - forecast resource and equipment needs - and identify budget needsvAdvanced knowledge of managing or leading patient support staff in a clinicThis includes independently utilizing reference sources - decision making - and empowering the team to collaborate and resolve problems within a complex systems environmentPreferred Experience: N/AReference: For more information on this qualification standard - please visit https://www.va.gov/ohrm/QualificationStandards/.The full performance level of this vacancy is GS-8. Physical Requirements: Physical aspects associated with work required of this assignment are typical for the occupation - see Duties section for essential job duties of the positionMay require standing - lifting - carrying - sitting - stooping - bending - puling - and pushingMay be required to wear personal protective equipment and undergo annual TB screening or testing as conditions of employmentWork Environment: Work is performed in an office/clinic setting with minimal risks that requires normal safety precautionsthe area is adequately lighted - heated - and ventilatedHowever - the work environment requires someone with the ability to handle several tasks at once in sometimes stressful situations. Duties Total Rewards of a Allied Health Professional The Supervisory MSA has full administrative and professional responsibility for planning and directing the Lead MSA and MSA activities and extracting and analyzing data to provide reports to management in support of tracking measuresDuties include but are not limited to: Evaluating the work of subordinate staffResolving complex problems to ensure patient services are metIdentifying educational or training needsmaking final decisions on hiring selectionsevaluating performance - and taking disciplinary action when necessaryWill have administrative and professional responsibility for planning and directing the subordinate lead - supervisor - and MSA's activitiesResponsible for extracting and analyzing data to provide reports to senior management in support of tracking measuresWork Schedule: Monday- Friday: 8:00am-4:30pm (Subject to Change Based on the Needs of the Facility) Recruitment/Relocation Incentives (Sign-on Bonus): Not Authorized Permanent Change of Station (Relocation Assistance): Not Authorized Pay: Competitive salary and regular salary increases When setting pay - a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade)Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave - 13 days of sick leave - 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual - based on prior [work experience] or military service experienceParental Leave: After 12 months of employment - up to 12 weeks of paid parental leave in connection with the birth - adoption - or foster care placement of a childChild Care Subsidy: After 60 days of employment - full time employees with a total family income below $144 -000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Not Available Virtual: This is not a virtual positionFunctional Statement #: 00282-F Permanent Change of Station (PCS): Not Authorized