Supervisory Medical Support Assistant

Summary

This Supervisory Medical Support Assistant position is in the Health Administration (MAS) service line at VA Maine Health Care System located at the Augusta - ME location.

Qualifications

• Basic Requirements:
  • United States Citizenship: Be a citizen of the United States (U.S.).
  • Experience: None.
  • Education: High school diploma - General Education Development equivalency certificate - or proficiency certificate from a State or territorial-level Board or Department of Education.
  • Licensure/Certification/Registration: None.
  • Foreign Education: To be creditable - education completed outside the U.S. must be deemed at least equivalent to that gained in a conventional U.S. program by a private organization specializing in the interpretation of foreign educational credentials.
  • English Language Proficiency: Candidates must be proficient in spoken and written English in accordance with 38 U.S.C.7403(f).
• Grandfathering Provision: Employees in VHA in this occupation - under a permanent - appropriate - and legal placement on the effective date of the qualification standard - are considered to have met all qualification requirements for the grade and/or assignment held, including positive education and registration/certification where applicable.

Total Rewards of a Allied Health Professional

• Position serves as a Supervisor for Medical Support Assistants at the VA Maine Medical Center.
• Responsible for planning, directing, and controlling work for the lower grade Medical Support Assistants.
• Works collaboratively in an Interdisciplinary Coordinate Care delivery model (Patient Aligned Care Team - or Specialty Care Setting).
• Duties may include - but are not limited to:
• Set and adjust short-term priorities.
• Prepare schedules for work completion.
• Establishes work priorities.
• Identifies developmental training needs of employees - Provides or arranges for training - Reviews work produced.
• Analyzes weekly reports to evaluate production and takes appropriate action.
• Conducts regular staff meetings with the medical support assistants.
• Serves as point of contact for resolving patient issues especially regarding appointment and scheduling concerns.
• Maintains clerical guidelines and manuals.
• Preparation of material to be used in training new employees.
• Responsible for training auxiliary personnel such as temporary, work study, and volunteers used for intermittent heavy workload areas.
• Offers expert advice on administrative details and procedures.
• Presents findings to the Supervisor and respective Service Line designees for corrective action.
• Ensures subordinates serve as the initial point of contact.
• Performs work involving collection, compilation, and/or tracking of data and statistical information.
• Work Schedule: Monday-Friday 7:30am - 4:00pm or 8:00am - 4:30pm.

Physical Requirements

See VA Directive and Handbook 5019.

Duties

• Total Rewards of a Allied Health Professional

Pay

• Competitive salary and regular salary increases.
• When setting pay - a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade).

Benefits

• Annual paid time off: 37-50 days of annual paid time offer per year (13-26 days of annual leave - 13 days of sick leave - 11 paid Federal holidays per year).
• Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.
• Parental Leave: After 12 months of employment - up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
• Child Care Subsidy: After 60 days of employment - full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
• Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance.
• Health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement).

Telework

Not Available

Virtual

This is not a virtual position

Notifications

• This position is in the Excepted Service.
• This position is NOT a Bargaining Unit position.

Travel and Relocation Expenses

Not Authorized

Financial Disclosure Report

Not Required

Notifications

• The incumbent may be required to travel to other VA campuses and CBOC's.
• Current and former Federal employees must submit copies of their most recent SF-50 (Notice of Personnel Action).
• The SF-50 must identify the position title - series - grade - step - tenure - and type of service (Competitive or Excepted).
• In some cases - more than one SF-50 may be required to show a higher grade previously held.
• This position is covered by a special rate.
• Selectee may be required to work at any VISN 1 Healthcare System campus - as needed.
• Notifications: This position is in the Excepted Service.
• This position is NOT a Bargaining Unit position.