Supervisor-Volunteer Services (Non-Exempt)

About the role

This position oversees the daily functions of the Mercy Hospice Volunteer Program and all volunteers. Under the supervision of leadership, the role coordinates all volunteer programs, including interviewing, orientation, assignment, ongoing development, and counseling of volunteers as needed. The position develops and schedules events, training sessions, and meetings for volunteers, and creates new and innovative ways to utilize volunteers within the Mercy Hospice program. Additionally, this role communicates with the extended hospice leadership team and the hospice IDG to share suggestions for volunteer use, encourage established volunteer practices, and solicit ideas on how volunteers can best support the Mission and Values of Mercy within the Hospice department.

Responsibilities

• Coordinate all aspects of the Mercy Hospice Volunteer Program, including interviewing, orientation, assignment, and ongoing development of volunteers.
• Provide counseling to volunteers as needed.
• Develop and schedule events, training sessions, and meetings for volunteers.
• Create new and innovative ways to utilize volunteers within the Mercy Hospice program.
• Communicate with the hospice leadership team and IDG to share suggestions for volunteer use and encourage best practices.
• Solicit ideas from others on how volunteers can support Mercy’s Mission and Values.

Requirements

• High school diploma or equivalent.
• Proven superior customer service experience.
• Excellent oral and written communication skills and interpersonal skills.
• Proficient computer skills.
• Professional and courteous interaction with patients, visitors, co-workers, and leaders.
• Ability to multi-task and manage time effectively.
• Familiarity with Mercy Hospice Programs.

Qualifications (Preferred)

• Bachelor’s Degree.
• Experience in coordinating volunteer services.
• Supervisory experience.
• Prior Mercy experience.
• Knowledge of volunteer management practices.

Benefits

• Medical, dental, and vision coverage.
• Paid time off.
• Tuition support.
• Matched retirement plans for team members working 32+ hours per pay period.

Part-time position under the supervision of Volunteer Services at Mercy - Fort Smith.