Supervisor Volunteer Program Coordinator

Location: Banner Thunderbird Medical Center, 5555 W Thunderbird Rd, Glendale, Arizona

About the role

This position is responsible for managing, coordinating, and administering volunteer program(s) for an assigned facility or campus. You will oversee everything from processing applications and conducting interviews to onboarding, orienting, and placing volunteers throughout the hospital. Additionally, you will supervise Guest Services Liaisons who staff the main lobby information desks. This role plays a key part in matching dedicated community members with departments that need their support, creating a meaningful impact across the organization.

Internal customers include employees and volunteers. External customers include patients, family members, potential volunteers, and the community-at-large.

Responsibilities

• Selects, orients, trains, schedules, and evaluates volunteers in applicable Volunteer Services areas.
• Maintains volunteer staff files as required, including service hours, annual evaluations, and in-service training and education.
• May supervise part-time support staff, providing leadership and growth opportunities.
• Develops and implements recruitment, retention, and recognition strategies to achieve annual department goals.
• Designs and implements innovative programs in support of the strategic plan.
• Oversees and supervises community volunteers and associated in-service programs.
• Manages volunteer resources and people to achieve program goals and provide support to Banner programs.
• Manages and facilitates volunteer training and educational processes.
• Ensures all volunteers receive service descriptions, training checklists, and on-the-job training in their assigned service areas.
• Completes annual safety education and yearly evaluations for all volunteers.
• Manages, prepares, and maintains appropriate and accurate statistical data, volunteer files, and program information.
• Oversees and ensures documentation and maintenance of appropriate statistics, accurate volunteer file maintenance, and compliance with all regulatory and/or accreditation requirements.
• Manages and facilitates volunteer program development in new service areas by working closely with internal departments to identify areas of opportunity.
• Participates in a variety of committees, teams, and/or other related groups to receive and/or convey information.
• May perform specialized functions based on assigned area of responsibility.
• Coordinates the scheduling of volunteers to ensure the smooth operation of volunteer services.

Requirements

• Bachelor’s Degree or equivalent.
• Minimum of three years of relevant experience with a working knowledge of program management principles and practices.
• Excellent oral, written, and interpersonal communication skills to effectively interact and provide assistance to a diverse group of individuals.
• Working knowledge of personal software packages.
• Ability to handle multiple tasks simultaneously and organize, prioritize, and multi-task workload in a fast-paced environment.
• Proficient in composing a variety of presentations, policies, procedures, and other applicable communication pieces.
• Ability to maintain composure and professional demeanor in difficult and stressful situations.
• Employees working for Banner Home Care AZ must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment.

Preferred Qualifications

• Prior experience working with volunteers in an oversight capacity.
• Additional related education and/or experience.

Schedule

Monday–Friday, 7:30 a.m.–4:00 p.m.

About the organization

Banner Thunderbird Medical Center (BTMC) and Banner Children’s Hospital at Thunderbird provide a premier West Valley destination for surgical, oncological, cardiovascular, neuroscience, orthopedic, pediatric, and women and infant services. The campus is one of the largest in the Banner network with over 3,000 employees. BTMC has achieved a 5-star CMS rating, providing high-quality, safe care for the best possible patient experience. BTMC was voted Best of the Best in 2023 by Banner Health out of 30 hospitals, recognizing consistent achievement of annual targets.