Supervisor Valet Service - MGM National Harbor

The Role

Supervise daily valet and guest service operations to deliver exceptional arrival and departure experiences.

Lead, train, and develop valet team members to ensure smooth, safe, and efficient parking operations.

Manage staffing, scheduling, and real-time adjustments to match guest volume and avoid traffic congestion.

Lead energetic pre-shift meetings to align the team on service standards and daily goals.

Maintain safety standards by conducting periodic inspections of designated valet parking areas.

Own the guest experience by proactively resolving inquiries and service-related inconveniences with authority.

Ensure all team members are trained in safety protocol and able to operate all vehicles (including manual transmissions).

Partner with security and management teams to report unusual events and maintain a secure environment.

Foster a culture of accountability, team collaboration, and premier hospitality on the front lines.

Requirements

At least 21 years of age.

1+ Years of Prior Relevant Experience as a Supervisor in a customer service environment.

Perks & Benefits

• Health & Income Protection benefits (for eligible employees)
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
• Free meals in our employee dining room
• Free parking on and off shift
• Healthcare, financial, and time off benefits
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

Pay

The rate for this role is: $22.00

This rate represents a good faith estimate of the wage rate that MGM reasonably expects to pay for the position upon hire. Pay will not be below any applicable minimum wage. Should overtime be worked, employees are paid overtime pay in accordance with state requirements.