Supervisor, TPA Ops

Position Overview

The primary function of the TPA Ops Team Lead is to lead the overall day-to-day operations for their designated team. The Team Lead will be instrumental in assisting management by providing feedback on staff performance, client issues, and actions to be taken to improve the department and maintain success. They will ensure all critical aspects of client needs are met and issues resolved appropriately. They will also provide leadership, coaching, training and mentoring to their team.

Primary Responsibilities

• Supervising the work of their assigned group on a day-to-day basis which may include delegation of work assignments to various team members
• Provide training and assist with coaching and development of new and existing team members
• Positively and effectively handle escalated issues from customers or internal teams in a collaborative “win-win” approach.
• Facilitate business or team update communications through regularly occurring meetings, 1:1s or team huddles
• Provide input and recommendations to managers in the areas of performance management, promotional opportunities, employee employment status changes and performance issues
• Develop and implement action plans to improve team or individual performance
• Act as a technical resource to the Support Team as needed
• Subject matter expert in key areas of their department
• Help create and update processes and other internal training documentation as necessary

Education and Experience

• 2+ years' experience in Payroll/HR Industry required
• 2+ years' experience in technical/problem-solving client facing role required
• Bachelor’s Degree required
• Experience with ownership and accountability in group responsibilities
• Previous benefits experience strongly preferred
• Previous experience with Payroll systems is strongly preferred
• Previous supervisory/mentoring experience preferred

About Paylocity

We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it’s career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business.

Equal Opportunity Employer

Paylocity is an equal opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better.