Supervisor, Tow Operations (SEA)

About the Role

The Operations Supervisor is a critical role in ensuring that McGee Air Services delivers best-in-class ground handling services. This position monitors operational performance, supervises team members, and fosters a culture prioritizing safety, engagement, and operational excellence. The supervisor anticipates challenges, adjusts operations, and communicates effectively with the team, leadership, and customers.

Responsibilities

• Establish and maintain a culture that encourages communication, where all team members feel valued, connected, and engaged.
• Dispatch, assign work, and monitor ramp operations, fleet performance, and baggage transfer operations.
• Coach, guide, and mentor team members to ensure safety and operational metrics are met.
• Prepare and present safety and operational briefings internally and externally.
• Partner with supervisors and leadership to balance tasks and coverage effectively.
• Act as a liaison between McGee Air Services and customers, representing McGee in briefings with customer Managers on Duty.
• Conduct investigations and collect data on operational/safety metrics.
• Assist in safety incidents, ensuring follow-ups, lessons learned, mitigations, and corrective action plans are documented and implemented.
• Identify areas of improvement in safety, training, and operations.
• Prepare and communicate performance reports, including shift reports, missed metric summaries, mitigation plans, safety incidents, equipment status, and staffing information.
• Monitor staffing during start times and coordinate re-balancing of operational crews.
• Perform audits, investigations, and participate in/lead disciplinary actions.
• Evaluate individual and team performance, provide coaching, and document improvement plans.
• Ensure equipment is available, maintained, and operated safely, including daily inspections.
• Foster an inclusive, engaging, and high-performance culture that demonstrates McGee’s values.
• Recognize and celebrate individual and team performance.
• Perform other duties as assigned.

Qualifications

• Two (2) years of airline experience in station operations, including passenger service, cargo handling, fleet service, or ground operations (preferred).
• Highly self-motivated with the ability to manage multiple tasks in a fast-paced environment.
• Excellent communication skills.
• Ability to diffuse tense and/or stressful situations and workplace conflicts.
• Experience coaching and counseling team members on performance-related issues (preferred).
• Skilled in aircraft servicing, loading, baggage, and cargo handling.
• Able to work collaboratively in a team environment.
• Proven ability to lead, motivate, and communicate with a diverse workgroup.
• Ability to obtain and maintain airport security clearance, customs seal, and/or USPS security clearance.
• Ability to lift up to 75 pounds frequently and push a wheelchair with a passenger weighing over 200 pounds.
• Flexibility to work varied shifts, weekends, and holidays.
• High school diploma or equivalent (preferred).
• Must be at least 18 years of age and authorized to work in the U.S.

Pay

$28.46–$39.84/hour. Compensation is determined by location, relevant experience, skill level, and internal equity. Note: Hiring typically does not exceed the midpoint of the range.

Schedule

100% onsite, with flexibility to work early mornings, late nights, weekends, and holidays.

Benefits

• Free standby travel privileges on Alaska Airlines, Hawaiian Airlines, and Horizon Air.
• Comprehensive medical, dental, and vision insurance.
• 401(k) with company match.
• Company-provided life insurance.
• Opportunity to earn additional pay quarterly based on performance.
• Generous holiday pay and paid time off.

Benefits may vary based on location, employment status, or length of employment.