Supervisor, Titles & Records

About the role

The TSSC (Title Shared Service Center) Supervisor position will be responsible for leading a team and facilitating the completion of title services for Manheim's internal and external customers. This position will be responsible for assisting with setting goals for title clerks through training and mentoring, continue to develop each team member's skill base and knowledge of policies/procedures and the department standards for customer service.

Responsibilities

• Works with team members to improve performance of the department by continued cross-training and updated training and standard operating procedures (SOPs)
• Assist with reviewing semi-annual and annual performance reviews of title clerks
• Assist with writing and presenting coaching reports both positive and disciplinary for title clerks as needed
• Troubleshoot and resolve issues required for completion of mandatory title work on behalf of internal and external customers according to state specific title requirements within the 50 US States
• Complete application for new title process for internal and external customers as needed
• Work very closely with other Cox Automotive divisions to ensure high customer service levels
• Oversee the validation and reassignment of titles to new buyers
• Communicate effectively and build relationships with BMV/DMV offices in all 50 US States

Qualifications

• High School Diploma
• Minimum of 4+ years working in the automotive industry or working with titles
• Must be proficient with Microsoft Office (Outlook, Word, Excel)
• Previous title experience and title handling is a requirement for the position
• Ability to recognize title brands and other relevant notations related to titles is a requirement
• Must have strong organizational skills and be very detail oriented
• Ability to communicate at all socioeconomic levels (employees and customers) for maximum outcomes
• Effective communication skills and strong customer service attitude is required
• Must be an Indiana Notary or willing to become an Indiana Notary

Work environment

Office setting.

Pay

Base salary range of $55,600.00 - $83,400.00 per year. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Benefits

• Flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations
• Seven paid holidays throughout the calendar year
• Up to 160 hours of paid wellness annually for their own wellness or that of family members
• Additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave